Troubleshooting Instagram Connection

If you're facing issues while connecting your Instagram Account with Statusbrew, this article provides explanations and solutions for potential causes. With the technical nature of the process, multiple factors can contribute to the encountered problems. Let's analyze and resolve these issues systematically.

Video tutorial

Can't see your Account?

Can't see the account that you want to connect to? To assist you, we've compiled a list of the most common causes of this issue and ways to fix them.

We recommend using a desktop or laptop to follow these steps and resolve your issues 💻

Possible Causes 🧐

If you’re facing difficulties in connecting your Instagram account to Statusbrew, here are the possible reasons.

I) You need to update your Instagram account's connection with the Facebook Page

II) You’re trying to connect a Personal Profile

III) Your Instagram account is not connected to the right Facebook Page

IV) You have not enabled all the permissions for Statusbrew

V) You do not have Full Control Access for the Instagram Account you’re trying to connect

Understanding and solving these issues

Do you see a Review Connection error?

The connection between your Instagram account and your Facebook Page enables the sharing of features across both platforms., but it can get severed in case of any changes made for e.g., password change, admin change, etc.

To connect your Instagram account with Statusbrew, you first need to review and reinstate the connection between your Instagram account and your Facebook Page.

Requirements to Review and Update Connection

You must have Full Control Access of the Facebook Page
You need the login credentials of your Instagram Account

Steps to Review and Update Your Instagram Connection

Open your Facebook Page
Go to Settings
Open Linked Accounts
Click on Instagram
If you have a connected Instagram account, and its connection needs updating, you will see a notice to Review Account Connection
Click on Review Connection
Follow the prompts to review and update your connection

Is your Instagram profile a Business account?

If you’re trying to connect a personal profile, you won’t be able to do that because Statusbrew only supports connection to Instagram Business Accounts. Hence if it’s not a business account, you’ll have to convert it into a business account.

Steps to Convert Your Instagram Personal Profile to Business Account

Go to your profile and click on Edit Profile
Click on Switch to professional account
Now, follow the prompts and click Continue on each step
Choose the option that best describes your business and click Done
Now you’ll get a dialog box confirming - ‘Switch to a professional account?’
Select OK
You'll get an option to choose between Creator and Business. Choose Business and tap Next (Statusbrew does not support Instagram Creator Mode as of now)
Choose if you want to receive promotional emails or not and tap Next
Fill up your Business Contact Information and tap Next
Now, you’ll have to connect this business account to a Facebook Page
Log in to your Facebook Profile
Choose to add account to Meta Accounts Center
Select the Facebook page you want to connect your account to (It is recommended to connect your business account to a Facebook Page that is associated with your business. This will let you use all of the features available for businesses.)
Tap Done once all the steps for connecting the Facebook page are done
Now fill in your business details and set up your business account by following the prompts

NOTE: Only one Facebook page can be connected to your Instagram Account

Is your Instagram Business account connected to the right Facebook Page?

You must confirm if you connected your Instagram to the right Facebook page. While the setting may show as connected on Facebook, you should still choose to verify the connection from Instagram’s end as well.

To verify and connect the correct Facebook page -

From your profile, click on the Edit Profile option
Go to the Public Business Information section and check the name of the Page connected
If the correct page is not connected, tap on the page
Now click on Change or create page
A list of Facebook Pages will open
Choose the desired page and click on Done

Have you enabled all the access permissions for Statusbrew?

Enabling permissions for Statusbrew is essential to allow the platform to fetch the data and perform tasks for social media management. By granting permissions to Statusbrew, you allow the platform to access your Facebook Page data, manage posts, comments, and messages, and gather insights to help you optimize your social media management.

Without the required permissions, Statusbrew may not be able to fully integrate with your Facebook Page, which can cause connection or operational issues. Note:

Statusbrew will never publish anything to any of your social pages aside from the content you publish using Statusbrew yourself.
Please do not uncheck any box and enable ALL the permissions.
It is absolutely safe to enable all the permissions for Statusbrew, all your data is secure.

How to enable all the permissions for Statusbrew?

Curious about how to manage your Facebook Business Integrations?

Follow these steps to review and enable all the necessary permissions for Statusbrew, ensuring a seamless connection between your Facebook page and our platform -

Log in to your Facebook Business account and go to the Business Integrations section (Log in > Click on your profile in the top right corner > Settings & Privacy > Settings > Business Integrations in the left nav) (Note - If you see an option saying ‘Switch Profile’ - click that to switch the profile)
Now go to Statusbrew and click on View and edit
In the dialog box that opens, ensure you have enabled all the permissions
Make sure you enable permissions for all the pages that you want to connect to Statusbrew)
Click on Save to update the Settings

Do you have Full Control access permission for the Facebook Page connected to your Instagram Account?

In order to connect your profile to Statusbrew, you must have Full Control access in Facebook Business Manager. To check this, go to People in Facebook Business Settings and check all the users added under People and their access permissions over here. If you’re not added here or you have partial access, contact the Page Owner or someone with full control access to help in connecting the profile to Statusbrew.

You must have full control access control in the Facebook Business Manager for the account that you’re trying to connect. Full control access is essential for integrating your Instagram Business Account with third-party tools like Statusbrew. It requires certain crucial permissions to collect and utilize social media data for effective management.

If you don't have the necessary access, don't worry! You can simply reach out to someone who has Full Control access and request their assistance in connecting your page to Statusbrew.

How to check the access level?

You can easily check your access level by following these simple steps -

Navigate to the People section in Facebook Business Settings
Now you can see all the added users and their Business Account Access
Review your access permissions over here
In case of partial access, you won’t be able to see the details for others but you can open your details
Click on your name and view your details. Check if you have full control access for the relevant pages that you’re trying to connect

If you notice that you don’t have the necessary access, don’t worry. Reach out to the Page Owner or someone with full control access and ask for their help in connecting your account to Statusbrew.

If you’re not able to see the below-shown page for your Organization, then you must not have been added over here. In this case, you can ask someone with Full Control to add you.

Your Organization Settings (Meta Business)

How to Add A New User in Facebook Business Settings?

If you are not listed in the People Section in Facebook Business Settings, a user with Full Control access can add you by following these simple steps -

Navigate to the People section in Facebook Business Settings
Click on the Add People Button beside the search bar
Enter the email address of the user and click Next
Now, by default, partial access is given, but it can be upgraded to full control
Scroll down to the Full Control section, click on the drop-down and change None to Manage
In the Assign Business Assets window, select the pages you want the user to have access to
For each page, you can determine partial or full control access
Once you’ve reviewed the invitation, click on Send Request

How to Update the access of existing users?

In case of an existing user with insufficient permissions, a user with full control can upgrade their access by following these steps -

Navigate to the People section in Facebook Business Settings
Now you can see all the added users and their Business Account Access
Click on the name of the user (for whom you want to upgrade the access), and a detailed window showing the current level of access will open
Now you have two options to upgrade the access - (i) you can either provide full control access for the Business account (automatically gives access for all the connected
Facebook pages and Instagram accounts) or (ii) for specific Facebook Page
Click on the Manage button and upgrade the access permissions to Full Control
Click on the Save button to save the changes