WORKING WITH SOME OF THE BEST, USED DAILY BY 5157+ TEAMS
Respond to each customer query with the same diligence, increase their fondness for the product and turn them into brand advocates.
Define rules based on various keywords, social profiles, and type that will be automatically assigned to different team members.
Avoid sending a duplicate response, get a real-time view of conversations being replied by other team members.
Get insights into conversations response time, the number of queries replied and peak traffic hours. Measure the individual performance of each team member against their designated SLA's.
Reply to common queries faster by saving canned, personalized replies and delight your customers.
Manage your social teams efficiently, safeguard your social presence, meet regulatory requirements, create powerful content and delight your customers.
Prevent unapproved, off-brand, or ill-timed content from being published with easy-to-configure discrete permissions and automated approval paths.
View timeline of all the tasks along with upcoming deadlines. Manage campaigns effectively by adding tags, scheduling post on different time zones and measuring their performance.
Store all your brand's digital content at a common pool and maintain consistent visual identity in all the content posted online.
Find what people are saying about your brand or product, build real connections and reply to them instantly.
Listen about campaign keywords, competitor's brand and product launch to track live conversations and monitor the trends.
Listen to your competitors' audience, engage with them and respond to every business opportunity immediately.
Solve the social puzzle by getting the complete profile of your leads and add those leads to your favorite CRM tool.
Cut through the noise on Social, understand the real pulse of your audience with our social media analytics.
Focus on the metrics that matter the most to you and create custom reports specific to your needs.
Get insights into your customer's perception and understand their demography, behavior and brand loyalty.
Easily share your efforts across teams by downloading the reports in PDF or CSV format.
The Best Customizable Platform For Your Multi-Disciplinary Teams