Profile And Profile Groups

Learn how to connect your profiles with Statusbrew, share access with your team, organize profiles into groups, and more

Profile And Profile Groups

Connect App Store

🔒 App Store Integration is only available in Statusbrew's Enterprise Plan.

Brands can now monitor and respond to their App Store reviews in real-time — all within the same Engage Inbox they already use to manage reviews and conversations from other channels like the Google Play Store, Facebook, Google Business, Instagram, and more.

For each App Store Review in Engage, teams will get Star Ratings & Territory for better context.

Note: You must be the App Store Connect administrator to complete this setup.

App Store Connect Setup

To generate the API key:

  1. Log into App Store Connect.

  2. Go to Users and Access.

  3. Go to the Integrations tab.

  4. Click the icon to add a key.

  5. Enter a name for the key.

  6. Under Access, open the dropdown menu and select Admin. Admin permission is required to allow replying to reviews in Statusbrew.

  7. Click Generate. A new API key will appear in the Active table.

  8. Click Download API Key.

Note: You can only download an API key once.

Statusbrew Setup

Once you’ve downloaded the API key from App Store Connect, you need to upload the key in Statusbrew along with Issuer ID and the Key ID.

To complete the App Store integration in Statusbrew:

  1. Go to Settings.

  2. Select Profiles.

  3. Select Add profile.

  4. Select App Store.

  5. Add the Issuer ID and the Key ID. You can find these IDs in App Store Connect by going to Users and Access > Keys.

  6. Click Choose file & upload the .P8 API key you downloaded in step 8.

connect-app-store-in-statusbrew

Review App/Reputation Management Add-On

Review Apps support varies by plan.

If you're on the Enterprise plan, you get full Review Apps support included. This covers Trustpilot, Google Play Store, and Apple App Store reviews.

If you're on the Premium plan, you can add Review Management for $100/month. This unlocks the same platforms: Trustpilot, Play Store, and App Store.

Google and Facebook Reviews are available on all plans starting with Standard. You don't need any add-ons for either of these platforms.

If you're on Standard or Premium and want to manage app store or Trustpilot reviews, you'll either need to upgrade to Enterprise or add the Review Management add-on to your Premium plan.

If you need help upgrading your plan or adding Review Management, ask to speak with our support team.