Understanding The Engage Screen
Statusbrew Engage Inbox lets you manage messages from multiple social media platforms in one place.
From the Statusbrew dashboard, click Engage to access your social inbox.
My Inbox Pane (A)
The My Inbox Pane categorizes conversations as follows:
All: Displays all conversations across different social media platforms. This is the default view.
Assigned to me: Shows conversations specifically assigned to you.
Shared with me: Contains conversations where you were added as a watcher.
Priority: Contains conversations marked as Priority.
Next to each inbox, you'll see the count of open conversations (e.g., All - 56).
The search bar at the top allows you to quickly locate any inbox in the sidebar without scrolling through the entire list by entering keywords.
A red dot badge highlights unread conversations in the Shared with Me and Assigned to Me inboxes. The indicators update in real time and disappear automatically when all conversations in that inbox are read.
Views (B)
Views allow you to filter conversations based on various criteria. You will find all the views created by you and your team in this section for easy access.
Team Inboxes (C)
A Team Inbox is designed to handle specific types of conversations. It allows you to move preferred conversations from various social media platforms manually or automatically. This section contains all the team inboxes created by you and your team.
Brand Keywords (D)
Brand Keywords help you monitor reactions to your product, brand, or topics beyond your social feed. Search for keywords, hashtags, and brands on X (Twitter), Instagram, Reddit, Threads, YouTube, and Web (blogs and news) to uncover trends. All the brand keyword inboxes created by you and your team will appear in this section.
Add-Ons (E)
The Add-Ons section includes:
Contacts: Access all your saved contacts.
Rules: View and manage rules in the Rule Engine.
Online Members: Displays team members currently online, indicated by a green dot next to their name.
Social Engagement (F)
The Social Engagement panel lists all synced conversations of the opened inbox, displaying:
Profile image of the contact
Contact name
Type of conversation
Conversation title (if added)
The synced time stamp of the conversation
Preview
Conversations update based on applied filters.
Unread conversations are highlighted to stand out in your inbox.
Once a conversation is opened or viewed by the user, it is automatically marked as read, and the highlight is removed.
You can toggle the sidebar by clicking from the top right corner or typing [ from your keyboard.
Hover over an open conversation and select (Close) from the right side of the conversation to mark it as closed.
Similarly, hover over a closed or snoozed conversation and select (Re-open) from the right side of the conversation to reopen it.
Filters Options
Date Range Filter: Select the time period for viewing conversations. Learn more at Date Range in Engage.
Conversation Status Filter: View conversations based on their status:
Open: Conversations requiring action or follow-up.
Closed: Resolved conversations.
Snoozed: Conversations set aside for later.
Sorting Options: Arrange conversations to suit your workflow:
Newest: Most recent conversations at the top.
Oldest: Oldest conversations first.
Recently replied: Prioritizes recently replied conversations.
Waiting longest: The conversations that have been waiting for their first reply during the selected time period.
Priority first: Puts priority-marked conversations at the top.
Conversation Actions (G)
Here, you will see the name of the profile user on the left side.
On the right side, you can take action on conversations in Engage.
Snooze an open conversation:
Summarize: To summarize a long conversation using AI. For every generated summary, you can Refresh summary (to regenerate if you are satisfied) or Copy to clipboard (to share).
Close: Close an open conversation. You can also select
yfrom your keyword to close an open conversation.Open: Open a closed or snoozed conversation. You can also select
ofrom your keyword to open a conversation.
Use (More) to:
View Conversation history
Copy conversation link
View Conversation (H)
Displays conversations in a threaded format with internal actions and replies.
Hover over the top of any conversation to display the conversation title bar. Here, you can add a title for the conversation, which will then appear in the conversation list as well.
Hovering over a conversation will open the Message actions menu from where you can:
Translate
See the sentiment of the message and even change it.
Add reactions (for LinkedIn, X, Facebook)
Repost (for LinkedIn, Facebook, X & Instagram)
Clicking (More) will allow you to
Hide
Share Private reply
Delete
Below every message, you will see the conversation type, followed by the timestamp. Clicking on this will open the message in the native network. The sentiment icon of the message will also appear, and it can also be changed.
For owned media, you will also be able to see the post above the message. From here, you can take actions on the post as well, like Translate, Add tags, Like, Repost.
All the applied tags to the post will appear below it, which can be removed by hovering over the tag and clicking (Remove)
Clicking (More) will give additional options like:
Disable comments: You can turn off the comments section for the post.
Create inbox view: Clicking this option will create a view with just the conversations of that post.
Resync comments: Resync older comments in the Engage inbox.
Delete: To remove the post content from Statusbrew
Click All besides the user name to view all the post comments. From here, you can take indiviual action on comments aand by clicking on Select all, you will be able to perform bulk action on conversations as well.
Reply Section (I)
The reply section allows you to create and send engaging replies to the conversation. You can even add notes for your team members to provide more context about the conversation.
Learn more about Replying To Conversations & Conversation Reply Utilities.
Conversation Detail (J) & Contact Sidebar (K)
The Conversation Details section displays various conversation details. You can assign conversations to your team members, change their sentiment, mark them as Priority, add watchers, move conversations to Team Inboxes, and add or edit custom fields and their values.
The Contact Sidebar provides contextual information about the user whose conversation is open. You can view the entire conversation history, jump to past conversations, add notes and tags, and update contact details - all from one interface.
Learn more about the Conversation Details section & Contact Sidebar in our help article.