Understanding The Engage Screen
Statusbrew Engage Inbox lets you manage messages from multiple social media platforms in one place.
From the Statusbrew dashboard, click Engage to access your social inbox.
My Inbox Pane (A)
The My Inbox Pane categorizes conversations as follows:
All: Displays all conversations across different social media platforms. This is the default view.
Assigned to me: Shows conversations specifically assigned to you.
Shared with me: Contains conversations shared with you.
Priority: Highlights conversations marked as Priority.
Next to each category, you'll see the count of open conversations (e.g., All - 56).
Views (B)
Views allow you to sort and filter conversations based on various criteria.
Access all available Views in this section, each showing the count of open conversations.
Click to create a new View.
Hover over any View and click to edit, duplicate, or delete it.
Team Inboxes (C)
A Team Inbox is designed to handle specific types of conversations. It allows you to move preferred conversations from various social media platforms manually or automatically. Organize conversations according to preferences, keeping all relevant information and communication in one location.
Brand Keywords (D)
Brand Keywords help you monitor reactions to your product, brand, or topics beyond your social feed. Search for keywords, hashtags, and brands on Instagram, Twitter, and Reddit to uncover trends, analyze sentiment, and respond quickly.
Add-Ons (E)
The Add-Ons section includes:
Contacts: Access all your saved contacts.
Rules: View and manage active rules in the Rule Engine.
Online Members: Displays team members currently online, indicated by a green dot next to their name.
Social Engagement (F)
The Social Engagement panel lists all synced conversations from social media profiles, displaying:
User
Network
Type of conversation
Time
Preview
Conversations update based on applied filters.
Unread conversations are highlighted to stand out in your inbox.
Once a conversation is opened or viewed by the user, it is automatically marked as read, and the highlight is removed.
Filters Options
Date Range Filter: Select the time period for viewing conversations:
Last 24 hours
Last 7 days
Last 30 days
Last 90 days
All time
Custom period (set a specific date range)
Conversation Status Filter: View conversations based on their status:
Open: Conversations requiring action or follow-up.
Closed: Resolved conversations.
Snoozed: Conversations set aside for later.
Sorting Options: Arrange conversations to suit your workflow:
Newest: Most recent conversations at the top.
Oldest: Oldest conversations first.
Recently replied: Prioritizes recently replied conversations. Waiting longest
Priority first: Puts priority-marked conversations at the top.
Conversation Actions (G)
Take action on open conversations in Engage:
Snooze
Close
Use to view Conversation history or Copy conversation link.
View Conversation and Reply Section (H)
Displays conversations in a threaded format with internal actions and replies. You can:
Add Tags
Hide or delete comments (based on networks)
Add reactions to posts
Analyze sentiment
The reply section supports:
Emojis
GIPHY search
Media
DM links
Saved replies
Internal notes
Mentions
Conversation Detail (I)
Shows various conversation details such as:
State: Open or Closed
Assign: Assigned user(s) and/or user group(s)
Sentiment: Positive, negative, neutral
Priority: Priority status
Watchers: User(s) and/or user group(s) added as watchers
Inboxes: Team Inboxes assigned to the conversation
You can manually Assign Conversations, change Sentiment, mark as Priority, add Watchers, and move conversations to Team Inboxes.
Contact Sidebar (J)
The Contact Sidebar provides contextual information about the user whose conversation is open. It includes:
Contact Details
Displays basic information about the user:
Name
Email
Phone number
Contact Tags
Categorize and tag contacts for better organization. Add multiple tags to each contact.
Notes
Add detailed notes about the contact. Notes support basic formatting (bold, italics), adding media, links, and mentioning team members using '@'. Each note is timestamped and shows who added it.
Latest Conversations
Displays the most recent interactions with the contact.
CRM Integration
The sidebar integrates with CRM tools like Salesforce and HubSpot, allowing you to view and manage contact information directly within Statusbrew Engage. It displays Lead, Contact and Ticket details from Salesforce and Contact from HubSpot. You can also search Salesforce or HubSpot for contacts or leads directly from here.