Multi-Agent Collision Detection
Statusbrew’s Multi-Agent Collision Detection in Engage improves team collaboration. It prevents multiple replies to the same thread by showing an indication of typing to inform team members in real time.
Note: Statusbrew Premium and Enterprise plan users can access this feature.
When a user is replying to a conversation or adding a note in Engage, a bubble with the Profile Avatar of the team member along with the Typing Indicator appears in the stream of messages in Engage and on the conversation level as well. After the response is sent, the Profile Avatar minimizes automatically.
Once a message receives a response, it appears as a single-threaded conversation, displaying the name of the team member who sent the reply beneath the message.