Introduction To Engage

Manage audience engagement at scale with your team through our Engage inbox

Conversation Reply Utilities

Statusbrew’s Engage Inbox has a feature-rich reply box where you can craft responses to open conversations. It supports adding emojis, media, and DM links to your replies (only for X). Additionally, it offers advanced features like Macros, adding internal notes, mentions, replying as different profiles, and more. Let’s explore each of these utilities in detail.

1. Replying As

You can select the profile you want to respond from (X only). This feature is especially useful if you're managing multiple profiles for the same network. For example, if you handle support-related queries through a dedicated support handle, you can choose that profile from the drop-down menu to send replies to support-related inquiries received on any of your X profiles.

From the reply box, select and select the appropriate profile from the dropdown menu.

2. Internal Note

To leave an internal note for a team member, click the Add Note button in the top right.

The reply section will turn yellow, allowing you to leave a note. Use @mentions to tag specific user(s) or user group(s). You can also format the text with bold or italics and add media or links to your notes.

Once you've written your note, click the Add button in the bottom right to send it. If you want to switch back, click the Public reply button in the top right.

3. Text Input

Here, you can type your reply. You can also use @mentions to tag social profiles.

4. Emoji

Click (Select Emoji) to open the emoji picker and add emojis to make your reply more engaging.

5. Add Media

Click (Add media) to upload and send an image from your device with your reply.

6. Add GIF

To send a GIF as a reply, click (GIPHY Search). This opens the GIF picker dialog box, where you can search and choose the perfect GIF for the conversation.

7. Macros (Saved replies)

For recurring queries, use Macros to streamline responses. This feature helps reduce response time by saving pre-written answers, so you don’t have to type them repeatedly.

Learn more about What Is A Macro (formerly Saved Reply)?

To shift a public X conversation to direct messages, use the Send DM link. This adds a link for the user to message your brand profile privately.

9. Character Count

The Character Count displays how many characters you have remaining for your reply, helping you stay within each network's specific limits.

Learn more about Character Limits While Replying To Conversations

10. Reply

The Reply button sends your reply to the social platform.

Learn more about Replying To Conversations

11. Reply & Close

The Reply & Close button sends your reply and closes the conversation simultaneously, marking it as complete.