Save Time With Macros (Saved Replies)

If you're dealing with the same queries over and over again on your socials, Macros (Saved Replies) can reduce your team's response time by saving you from typing out the same answers repeatedly.

Creating A Macro

The admins of a space in Statusbrew can create, edit, or delete Macros. However, these macros can be used by all users of the space.

To create a Macro,

From your Statusbrew dashboard, click on Settings
Click on Macros (Saved replies)
Click on the 'Add macro' button in the top right corner and give it a recognizable Reply Name
Craft/paste a reply in the 'What is Your Common Reply' field
Choose to Share with all or specific users/user groups. Select Only me to create a list of macros visible only to you
Click on Submit to create the macro

You can also add name placeholders to your macros. The templates for the same are given in the hint; you just simply have to copy and paste. If a macro contains any placeholder like {{first_name}}, {{last_name}}, or {{name}}, it will automatically be replaced by the recipient’s name (or Twitter/Instagram username) when used.

Alternatively, you can also create a Macro in the Engage

Using Macros in Engage

Using macros will save you a lot of effort and help avoid repetitive typing of replies.

To use a Macro in Engage,

Open any conversation that you'd like to reply
In the reply field at the bottom, click on the Macros icon
From the list of Macros, click on any one to insert it in the reply box and click on Reply to respond to the conversation

You can also use the keyboard shortcut 's' to quickly insert Macros into your conversations. Click on any conversation in Engage and press 's,' and the macros dialog will automatically open.

Manage Macros

To manage Macros,

Go to Macros (Saved replies) from Settings
Click on the three dots beside the rule you want to edit
Now click on Edit
Make all the desired changes and click on submit to update the macro

Alternatively, you can manage your macros from Engage. You can do this by -

Open any conversation in Engage and click on the Macros icon in the reply box
Click on the Manage button to make edits