Engage Additional Features

Learn about additional features of Statusbrew Engage that will help your team to collaborate and provide better customer service

Engage Additional Features

Translating Comments, DMs & Reviews

Translate comments, DMs and reviews in a foreign language into your own language right inside Engage.

If your audience is global, you get comments and messages in languages you or your teammates don't speak. Statusbrew's built-in translation shows each message in your language, so anyone on the team can read and handle the conversation.

How Do I Translate A Comment, DM Or Review?

  1. Go to Engage.

  2. Open the conversation you want to translate.

  3. Hover over the message and click Translate in the message actions.

The translation appears below the message under Translated text. The original message stays as it is, and the customer never sees the translation.

You can also translate messages in the Statusbrew mobile app. Press and hold the message and tap Translate.

Which Languages Can I Translate?

There are two kinds of translation in Engage, with different languages:

  • Incoming messages: A comment, DM or review written in another language is translated into your display language. Statusbrew comes in two languages, English and Japanese, so the translation is always in one of those two. To change it, click your profile avatar at the bottom left, select Your account → Account, choose a Language and click Save.

  • Replies you write: Draft your reply in the reply box, then AI Assistant → Translate turns it into any of these 16 languages: English, Japanese, Spanish, Portuguese, French, German, Arabic, Swedish, Danish, Hebrew, Croatian, Chinese, Russian, Italian, Hindi and Dutch.

AI Assistant is available on the Premium and Enterprise plans. Every AI Assistant action, including Translate, uses AI credits. Your plan includes a monthly allowance, and you can buy more at any time. Learn more in Understanding AI Credits.

FAQs

Why Is My Message Translated Into The Wrong Language?

Translate uses your display language. Check it in Your account → Account → Language, set it to English or Japanese and click Save. Refresh the page if you don't see the change.

Does Translating A Message Change The Original?

No. The original message stays as received. The translation is only visible to your team inside Statusbrew.

Can I Translate Messages In The Mobile App?

Yes. Open the conversation, press and hold the message and tap Translate.

What If Translate Keeps Loading And Doesn't Show A Translation?

Refresh the page and click Translate again. If it still doesn't load, tell us in the in-app chat with a link to the conversation.