Engage Additional Features

Learn about additional features of Statusbrew Engage that will help your team to collaborate and provide better customer service

Translating Comments, DMs & Reviews

If your audience is global, you may receive comments or messages in languages that you or your teammates don't understand. If your team members are from different countries, not everyone will be able to comprehend the ongoing conversation.

With Statusbrew's built-in translation feature, you can translate all incoming messages directly into Engage for global communication.

To translate any conversation:

  1. Go to Engage.

  2. Open the conversation you want to translate.

  3. Hover over the conversation and click (Translate) from the message actions menu.

The message text will be translated into the language that you choose in the display language settings.

You'll be able to view the translated version of the message below it under the Translated text section.

You can also reply to incoming messages in a language you don’t speak with the help of AI Assistant to ensure your responses remain accurate and localized for the recipient.