How Can I Respond To Instagram Mentions And Media Tags?
Easily view & interact with all your Instagram mentions & media tags in Statusbrew along with your Instagram comments & ad comments.
How To View Instagram Mentions & Media Tagged?
Statusbrew syncs all your @mentions and media tags of your Instagram business profile(s) in your Engage Inbox.
@mentions include conversations in which your profile is publicly @mentioned in a comment or caption.
Media Tags include any time your profile is tagged in a publicly available photo or video.
To view these distinctly in Engage, you can create Views or set up Inboxes for these.
How Can I Respond To An Instagram Mention?
Open the Instagram mention conversation you want to reply to.
Compose your reply (up to 5000 characters) in the reply box.
Click Reply or Reply & Close.
You can also do the following:
Select Emoji to reply with it
Open Macros to reply faster with pre-saved responses
Improve your reply with AI Assistant
You cannot reply to posts pulled in by Media Tags in Engage Inbox due to Instagram API limitations. However, you can click on the post timestamp and reply to the post directly on Instagram.
FAQs
If you’re @mentioned or tagged in a photo or video, will you see additional comments from other users on that post?
You won't see other comments or threaded replies to a comment unless you are also mentioned in those comments.
Can I see comments and media tags on a post from a Private Account?
No, we only display content from public accounts due to Instagram's visibility policies. Learn more.
I received a message, but the username shows as Private when it’s actually a public account. Why is that?
Statusbrew won’t display the user name or avatar for Instagram business profiles or personal profiles because Instagram no longer shares that information via its API. We display the name as “Instagram User” in Statusbrew, but you can view the user’s full information by clicking on the post’s timestamp.
Can I see carousel posts that I’m tagged in? Will I see the other photos/videos in the post?
You will see a message in the Engage inbox letting you know you’ve been tagged, showing the first photo in the carousel. We can’t currently detect which photo from the carousel you’re tagged in, but you can click on the timestamp to view the full set of images on Instagram.
Can I repost brand-mention stories posted by others?
Statusbrew syncs Instagram mentions of your brand in others' stories as DMs, and you can report that content as well.
Can I comment on posts with my @mentions in the comment or caption?
Yes, you can reply to comments & captions that include your brand’s @mention. However, you can only post top-level comments in a post that @mentions you in the caption.
Can I delete my own comments/replies in response to a mention?
No, Instagram doesn’t allow you to delete those comments and/or comment replies from Statusbrew since you weren’t the original post author. Only the author of the post can delete your response.
Can I untag myself from a photo/video?
No, Instagram doesn’t allow third parties to remove media tags via the API, so you would need to visit the post natively by clicking the message timestamp to hide or remove the media tags.
When I repost content from Statusbrew, why doesn't it appear in the Repost tab on my Instagram profile?
Instagram's Repost tab (the reshare icon on your profile grid) is only populated when you reshare content using Instagram's native in-app repost feature. This is not available through the API.
When you use Repost as Post or Repost as Story in Statusbrew, the content is published as a regular post or story from your account. It won't appear in the Repost tab.
To have content show up in the Repost tab, you'll need to reshare it directly from the Instagram app.
Why can’t I like Instagram stories in Statusbrew anymore?
If you were able to like Instagram story mentions before but can't now, your role or Engage permission may have been changed.
Instagram story mentions appear as DMs in Statusbrew Engage.
Liking Instagram story mentions requires Engage Full Access or above. Check the following:
1. Your permission level was changed:
Liking Instagram story mentions is only available to users with Engage Full Access, Admin, Owner, or Primary Owner access. If your permission was changed to View Conversations or Moderate Conversations, you will no longer be able to like story mentions. Contact your Admin, Owner, or Primary Owner to check and restore your access.
2. The story has been deleted:
Instagram story mentions arrive in Engage as direct messages. If the original story has been deleted by the time you try to like it, the action will not work.
3. You are viewing a hashtag listening conversation:
Liking is not supported on conversations sourced via hashtag listening. It is only available on story mentions that arrive directly as messages to your connected profile.