Actions In Rule Engine
Actions in Statusbrew's Rule Engine are automated tasks triggered by specificed filters including comment moderation, conversation organization, tagging, and team notifications.
Actions refer to a set of automated tasks or responses that are triggered by defining Filters in Rule Engine. Actions vary based on the type of conversation and social media networks.
Comment Actions
These actions manage the visibility and response of comments on social networks. These actions are applicable only to certain types of conversation.
Send a private message (Facebook and Instagram only): Send a direct message in response to Facebook and/or Instagram comments in Messenger. You can add multiple messages by clicking Add multiple messages, and one of them will be published randomly.
Hide comment: Hides comments from public view.
Unhide comment: Unhide the comment.
Delete comment: Permanently deletes comments. This action cannot be undone.
Conversation Actions
These are internal Statusbrew actions designed for better management and organization of conversations within the platform. These actions are applicable to all types of conversations.
Assign conversation: Assign conversation to specific Users or User groups.
Close conversation: Change the status of conversations to Close.
Add watchers: Allows adding Watchers.
Move to Engage Inboxes: Routes specific conversations to the Engage Inboxes for better organization and tracking.
Mark as priority: Flags conversations as high priority.
Tag Actions
These actions categorize conversations or contacts for improved organization and tracking.
Add tags: Assigns Tags to conversations.
Remove tags: Removes previously assigned tags from conversations.
Add tags to contact: Assigns tags to contacts.
Remove tags from contact: Removes previously assigned tags from conversations.
Notification Actions
These actions send alerts to team members for timely updates and responses.
Notification Actions | Description |
---|---|
Slack Alerts | Select the Slack channel where you wish to receive notifications |
Send notification | Select the user(s)/user group(s) to whom you wish to receive in-app notifications. |
Send email | Select the user(s)/user group(s) to whom you wish to receive notifications on their email, with which they use their Statusbrew account. |
Send email to external users | Add the emails of the external users (users who are not a part of your Statusbrew space) to whom you wish to receive notifications. |
Microsoft Teams Alerts | Select the Microsoft Teams Connector that you have added in Statusbrew to receive notifications |
[[quote:blue]] Only use the Hide comment or Delete comment action by specifying keywords. If you use these actions without specifying keywords, you will set up a rule that hides or deletes all comments for the selected social profile.
Available Network-Specific Actions for Different Conversation Types
Conversation Type | Send a private message (Facebook and Instagram only) | Hide comment | Unhide comment | Delete comment |
---|---|---|---|---|
X DM | ||||
X Mention | ||||
X Quoted Tweet | ||||
X Keyword | ||||
Instagram Message | ✔️ | |||
Instagram Mention | ||||
Instagram Comment | ✔️ | ✔️ | ✔️ | ✔️ |
Instagram Ad Comment | ✔️ | ✔️ | ✔️ | ✔️ |
LinkedIn Comment | ✔️ | |||
LinkedIn Mention | ||||
Facebook Message | ✔️ | |||
Facebook Comment | ✔️ | ✔️ | ✔️ | ✔️ |
Facebook Ad Comment | ✔️ | ✔️ | ✔️ | ✔️ |
Facebook Recommendation | ||||
Facebook Mention | ||||
Facebook Visitor Post | ✔️ | |||
YouTube Comment | ✔️ | ✔️ | ✔️ | |
TikTok Comment | ✔️ | ✔️ | ||
Google Business Review | ||||
Google Business Question | ||||
Appstore Review | ||||
Playstore Review | ||||
Line Message | ||||
WhatsApp Message | ||||
Reddit Post | ||||
Threads Reply | ✔️ |