Actions In Rule Engine

Actions in Statusbrew's Rule Engine are automated tasks triggered by specificed filters including comment moderation, conversation organization, tagging, and team notifications.

Actions refer to a set of automated tasks or responses that are triggered by defining Filters in Rule Engine. Actions vary based on the type of conversation and social media networks.

Comment Actions

These actions manage the visibility and response of comments on social networks. These actions are applicable only to certain types of conversation.

Conversation Actions	Description
Send a private message (Facebook and Instagram only)	Send a direct message in response to Facebook and/or Instagram comments in Messenger. You can add multiple messages by clicking Add multiple messages, and one of them will be published randomly.
Hide comment	Hides comments from public view.
Unhide comment	Unhide the comment to make it visible again in the public view.
Delete comment	Permanently deletes comments. This action cannot be undone.

Conversation Actions

These are internal Statusbrew actions designed for better management and organization of conversations within the platform. These actions are applicable to all types of conversations.

Conversation Actions	Description
Assign conversation	Assign conversation to specific Users or User groups.
Close conversation	Change the status of conversations to Close.
Add watchers	You need to select watcher(s) from the Add watchers dialog to add.
Move to Engage Inboxes	Route specific conversations to the Engage Inboxes for better organization and tracking. Alternatively, you can choose not to apply this action if the message is already in a Team Inbox.
Mark as priority	Flags conversations as high priority.

Tag Actions

These actions categorize conversations or contacts for improved organization and tracking.

These actions send alerts to team members for timely updates and responses.

Tag Actions	Description
Add tags	Assigns Tags to conversations.
Remove tags	Removes previously assigned tags from conversations.
Add tags to contact	Assigns tags to contacts.
Remove tags from contact	Removes previously assigned tags from conversations.

In tag actions, you need to select tag(s) from the Add tags dialog to add or remove.

Notification Actions

These actions send alerts to team members for timely updates and responses.

Notification Actions	Description
Slack Alerts	Select the Slack channel where you wish to receive notifications
Send notification	Select the user(s)/user group(s) to whom you wish to receive in-app notifications.
Send email	Select the user(s)/user group(s) to whom you wish to receive notifications on their email, with which they use their Statusbrew account.
Send email to external users	Add the emails of the external users (users who are not a part of your Statusbrew space) to whom you wish to receive notifications.
Microsoft Teams Alerts	Select the Microsoft Teams Connector that you have added in Statusbrew to receive notifications

Only use the Hide comment or Delete comment action by specifying keywords. If you use these actions without specifying keywords, you will set up a rule that hides or deletes all comments for the selected social profile.

Actions For Custom Fields

You can use Rule Engine to automatically update custom fields associated with conversations and contacts. The following are the options available:

Custom Field Actions	Description
Update conversation	Update the values of the conversation custom field(s).
Update contact	Use this action to define values for the custom fields created for contact to auto update them via the Rule.