Actions In Rule Engine

Actions in Statusbrew's Rule Engine are automated tasks triggered by specificed filters including comment moderation, conversation organization, tagging, and team notifications.

Actions refer to a set of automated tasks or responses that are triggered by defining Filters in Rule Engine. Actions vary based on the type of conversation and social media networks.

Comment Actions

These actions manage the visibility and response of comments on social networks. These actions are applicable only to certain types of conversation.

• Send a private message (Facebook and Instagram only): Send a direct message in response to Facebook and/or Instagram comments in Messenger. You can add multiple messages by clicking Add multiple messages, and one of them will be published randomly.

• Hide comment: Hides comments from public view.

• Unhide comment: Unhide the comment.

• Delete comment: Permanently deletes comments. This action cannot be undone.

Conversation Actions

These are internal Statusbrew actions designed for better management and organization of conversations within the platform. These actions are applicable to all types of conversations.

• Assign conversation: Assign conversation to specific Users or User groups.

• Update conversation state: Change the status of conversations to either Open or Close.

• Add watchers: Allows adding Watchers.

• Move to Engage Inboxes: Routes specific conversations to the Engage Inboxes for better organization and tracking.

• Mark as priority: Flags conversations as high priority.

Tag Actions

These actions categorize conversations or contacts for improved organization and tracking.

• Add tags: Assigns Tags to conversations.

• Remove tags: Removes previously assigned tags from conversations.

• Add tags to contact: Assigns tags to contacts.

Notification Actions

These actions send alerts to team members for timely updates and responses.

Slack Alerts: Sends alerts to designated Slack channels

Send notification: Sends in-app notifications to specified Users or User Groups.

Send email: Sends email notifications to specified Users or User Groups.

Microsoft Teams Alerts: Sends alerts to designated Microsoft Teams channels.

Only use the Hide comment or Delete comment action by specifying keywords. If you use these actions without specifying keywords, you will set up a rule that hides or deletes all comments for the selected social profile.

Available Network-Specific Actions for Different Conversation Types