Actions In Rule Engine

Actions in Statusbrew's Rule Engine are automated tasks triggered by specificed filters including comment moderation, conversation organization, tagging, and team notifications.

Actions refer to a set of automated tasks or responses that are triggered by defining Filters in Rule Engine. Actions vary based on the type of conversation and social media networks.

Reply Actions

Reply Actions is one of the actions in the Engage Rule configuration, and sends an automated reply when your rule filters match. You can write the replies yourself or let AI generate them.

Reply Actions	Description
Send a private message	Sends a direct message in response to and comments.
Send a public reply	Posts a public reply. Works on reviews only.

Both actions offer two modes:

Write your reply:

Write one or more replies in the Reply messages field. Click Add another message to add more. When the rule runs, one message is sent at a random time.

Let AI reply (Premium plan only):

AI writes a fresh reply each time using your instructions and the incoming message.

Configure it with:

Your response: An optional fallback reply (max 1000 characters). AI rewrites this per message. Leave it empty, and AI writes from scratch (not recommended).
Instructions (required): Tell the AI how to reply. Read more about writing better AI reply instructions.
Match the reviewer's language: Detects the language the person wrote in and replies in that language.
If AI can't generate a reply, send my response as-is: Sends your fallback response so the rule never silently skips a reply.
Conversation history to include: How many recent messages in the conversation does the AI read before writing a DM reply? Default is 15, max is 50. (Private message only.)

If you set up a rule with an action to send a private message with a filter of message or comment, the rule only applies when a user sends a message or comment from their personal profile. Comments received through the Facebook page will not trigger a private reply.

Comment Actions

These actions manage the visibility and response of comments on social networks. These actions are applicable only to certain types of conversation.

Conversation Actions	Description
Hide comment	Hides comments from public view.
Unhide comment	Unhide the comment to make it visible again in the public view.
Delete comment	Permanently deletes comments. This action cannot be undone.

Conversation Actions

These are internal Statusbrew actions designed for better management and organization of conversations within the platform. These actions are applicable to all types of conversations.

Conversation Actions	Description
Assign conversation	Assign conversation to specific Users or User groups.
Close conversation	Change the status of conversations to Close.
Add watchers	You need to select watcher(s) from the Add watchers dialog to add.
Move to Engage Inboxes	Route specific conversations to the Engage Inboxes for better organization and tracking. Alternatively, you can choose not to apply this action if the message is already in a Team Inbox.
Mark as priority	Flags conversations as high priority.

Sentiment Actions

Sentiment Actions let you automatically set or override the sentiment of incoming conversation types (comments, mentions, DMs, etc.) when rule filters match.

Sentiment Actions	Description
Set Sentiment	Sets the sentiment as Positive, Neutral, or Negative when the rule conditions match.

Tag Actions

These actions categorize conversations or contacts for improved organization and tracking.

These actions send alerts to team members for timely updates and responses.

Tag Actions	Description
Add tags	Assigns Tags to conversations.
Remove tags	Removes previously assigned tags from conversations.
Add tags to contact	Assigns tags to contacts.
Remove tags from contact	Removes previously assigned tags from conversations.

In tag actions, you need to select tag(s) from the Add tags dialog to add or remove.

Notification Actions

These actions send alerts to team members for timely updates and responses.

Notification Actions	Description
Slack Alerts	Select the Slack channel where you wish to receive notifications
Send notification	Select the user(s)/user group(s) to whom you wish to receive in-app notifications.
Send email	Select the user(s)/user group(s) to whom you wish to receive notifications on their email, with which they use their Statusbrew account.
Send email to external users	Add the emails of the external users (users who are not a part of your Statusbrew space) to whom you wish to receive notifications.
Microsoft Teams Alerts	Select the Microsoft Teams Connector that you have added in Statusbrew to receive notifications

Only use the Hide comment or Delete comment action by specifying keywords. If you use these actions without specifying keywords, you will set up a rule that hides or deletes all comments for the selected social profile.

Actions For Custom Fields

You can use Rule Engine to automatically update custom fields associated with conversations and contacts. The following are the options available:

Custom Field Actions	Description
Update conversation	Update the values of the conversation custom field(s).
Update contact	Use this action to define values for the custom fields created for contact to auto update them via the Rule.