Rule Engine

Implement condition-based automations to automatically hide, delete, tag, and route conversations through the Rule Engine

Rule Conditions vs Actions

Rule Engine in Statusbrew lets you automate conversation actions based on conditions you specify.

However, not all conversation types can be automated for all supported actions; this varies by network. For example, only Facebook, Instagram, YouTube, TikTok, and Threads comments can be hidden. These are known as [todo:link Social Network Based Conversation Actions | Network-Supported Actions], which are actions that can be applied to conversations on specific social networks, depending on the platform’s permissions.

On the other hand, [todo:link Internal Conversation Actions | Internal Conversation Actions] are actions taken within the Statusbrew platform to better manage and organize conversations without affecting the public-facing content. These actions can be performed on all [todo:link Conversation Type And Sync Rates | supported conversation types.]

Prerequisites

Here’s a rundown of the rule conditions and actions you can set up for different conversation types.

Available Network-Specific Actions For Different Conversation Types

Conversation Type

Send a private message (Facebook and Instagram only)

Hide comment

Unhide comment

Delete comment

X DM

X Mention

X Quoted Tweet

X Keyword

Instagram Message

Instagram Mention

Instagram Comment

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Instagram Ad Comment

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LinkedIn Comment

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LinkedIn Mention

Facebook Message

Facebook Comment

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Facebook Ad Comment

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Facebook Recommendation

Facebook Mention

Facebook Visitor Post

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YouTube Comment

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TikTok Comment

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Google Business Review

Google Business Question

Appstore Review

Playstore Review

Line Message

WhatsApp Message

Reddit Post

Threads Reply

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