Rule Engine

Implement condition-based automations to automatically hide, delete, tag, and route conversations through the Rule Engine

Rule Engine

How Can I Hide All Comments?

Statusbrew's Rule Engine allows users to hide comments on Facebook, Instagram, TikTok, and YouTube to protect their brand image and audience from spam and insensitive content.

With Statusbrew's Rule Engine, you can automate hiding Facebook and Instagram ad comments.

How To Hide All Comments On Facebook Organic Posts?

Set up a rule in Statusbrew to automatically hide all incoming comments on your organic posts or ads.

  1. Go to the Rule Engine and click Add new rule.

  2. Select Create Manually

  3. Name the rule (e.g., "Hide All Facebook Comments On Organic Posts").

  4. Select the Data sources (the desired Social Profiles & Profile groups that you want to hide all comments from).

  5. Choose a Trigger type (e.g., Message received).

  6. Add Filters:

    • Click Add condition > Conversation type > In (=) > Facebook Comment

  7. Add Actions. Click Add a new action and choose Hide comment.

  8. Click Save to save and activate the rule.

This rule will hide all incoming comments on the selected Facebook profiles, ensuring ease and peace of mind.

How To Hide All Facebook Ad Comments?

  1. Go to the Rule Engine and click Add new rule.

  2. Select Create Manually

  3. Name the rule (e.g., "Hide Ad Facebook Comments").

  4. Select the Data sources.

  5. Choose a Trigger type (e.g., Message received).

  6. Add Filters:

    • Click Add condition > Conversation type > In (=) > Facebook Ad Comment

  7. Add Actions. Click Add a new action and choose Hide comment.

  8. Click Save to activate the rule.

Hide Comments Best Practices

  • To keep your Engage Inbox clutter-free; add an additional Action of Close conversation to close the hidden comments.

  • To track all the hidden comments, add an Action to label all of the hidden comments with an internal Tag. Using the Tag Insights Report in Statusbrew, you can then keep track of hidden comments and dig deeper into their insights.

  • You can also add an action to move these hidden comments to a dedicated Team Inbox (such as Auto Hidden Facebook Comments) for moderation, where you can review hidden comments and unhide any that you found to be helpful.

See Also