Using Keyboard Shortcuts In Engage

Working in the Engage Inbox often means handling a high volume of conversations. To help you stay efficient, Statusbrew offers a set of keyboard shortcuts in Engage that let you navigate, reply, and manage conversations without taking your hands off the keyboard.

The following shortcuts can be used in Engage:

Action	Shortcut (Mac)	Shortcut (Windows)
Open Macros	`s`	`s`
Conversation Add to Inbox	`i`	`i`
Assign a Conversation	`a`	`a`
Open Conversation	`o`	`o`
Close Conversation	`y`	`y`
Previous Conversation	`k`	`k`
Next Conversation	`j`	`j`
Reply and Close/Open	`⌘ + Shift + Enter`	`Ctrl + Shift + Enter`
Reply to Conversation	`⌘ + Enter`	`Ctrl + Enter`
Open Conversation Details	`]`	`]`
Add Note	`n`	`n`

Pro Tip: Press ⌘ + / on Mac or Ctrl + / on Windows to open the Keyboard Shortcuts dialog in Statusbrew.

Have a suggestion for a new keyboard shortcut? Contact our support team.

Using Keyboard Shortcuts In Engage

See Also