Keyboard Shortcuts In Engage
Whether you’re assigning conversations, closing resolved queries, or automating tasks with macros, Statusbrew has you covered with shortcuts for every action—no extra clicks needed.
Keyboard shortcuts available in Engage are as follows:
Action | Mac | Windows |
|---|---|---|
Open Macros | s | s |
Conversation Add to Inbox | i | i |
Assign a Conversation | a | a |
Open Conversation | o | o |
Close Conversation | y | y |
Previous Conversation | k | k |
Next Conversation | j | j |
Reply and Close/Open | ⌘ + ⇧ + ↵ | ctrl + ⇧ + ↵ |
Reply to conversation | ⌘ + ↵ | ctrl + ↵ |
Open Conversation Details | [[kbd:mac(])]] | [[kbd:win(])]] |
Add Note | n | n |
Pro Tip: Press ⌘ + [[kbd:mac(/)]] to open the Keyboard Shortcuts dialog in Statusbrew.
Have a suggestion for a new keyboard shortcut? Contact our support team.