Social Network Based Conversations Actions
Statusbrew simplifies social media engagement with its Engage Inbox to manage conversations efficiently. Multiple actions can be performed on incoming conversations, with discrete permissions ensuring that only authorized users can respond or take action.
These Conversation Actions are divided into two categories internal actions and network-supported actions.
Network-Supported Conversation Actions are platform-specific actions that depend on the social network and the type of conversation, like replying, liking, hiding, or deleting comments, and more. The availability of these actions is determined by the network’s capabilities.
In this article, we will detail all available network-supported actions for each supported platform.
Replying To Conversations
The Engage Inbox consolidates all incoming conversations from your connected social profiles into one unified window. You can respond to them from here and even collaborate with your team on replies.
From the conversation list, select the conversation you want to respond to.
At the bottom of the conversation detail page, you'll find the reply box.
Type your response in the reply box and click Reply. If you wish to close the conversation as you reply, click Reply & Close.
For more details, explore our guide on Replying To Conversations.
Replying Privately
Statusbrew allows you to respond privately to comments on your Facebook and Instagram posts (organic + paid)
To reply privately to a comment:
Click the (More) next to the comment and select Private reply.
The Send message dialog box will appear, where you can type your private reply, add emojis, or use Macros. Type your reply in the reply box and click Send (or Send and Close)
Private replies are allowed only once and must be sent within 7 days of the user's comment on your page post or ad post.
Statusbrew supports both types of replies for Facebook and Instagram comments:
Reply as a comment: You can respond publicly under the original comment.
Reply privately by DM: You can also send a private message to the commenter when the network allows it.
So, if someone comments on your post, you can either reply publicly to that comment or continue the conversation privately via a DM, depending on what you need.
Respond Engaging
To make your responses more interactive, you can reply using features like Macros, Emojis, Images/Videos, GIFs, and more.
At the bottom left of the reply box, you will find several icons:
Click (Select Emoji) to add emojis.
Click (Add media) to attach media to your reply.
To attach a GIF to your replies, (GIPHY search).
For quick and consistent replies reply with pre-saved responses by clicking (Macros).
For X, you also have the Send DM link button, which lets you add a Direct Message link to your reply for private conversations.
You can also use AI Assistant in Engage to translate, rephrase, shorten, expand, or adjust your message tonewith one click using AI.
Learn more at Conversation Reply Utilities.
Choose Profiles To Respond From
You can choose a profile from the list while replying to a conversation. This feature is only available to the LinkedIn network.
Due to the APIs' limitation for the rest of the network, this feature is not available, and the conversations land in the Engage inbox for a reply from the respective profile.
Moderate Comments
If you're struggling with spam in your comment section, you can manually hide or delete comments. To do so, open the conversation (comment), click (three-dot menu) beside the comment. Select Hide/ Delete from the pop-up menu.
Additionally, you can click on Ban user button from the contact sidebar to block the user from commenting on Facebook for further control over spam.
Learn more about Hiding/Deleting Comments.