Introduction To Engage

Manage audience engagement at scale with your team through our Engage inbox

Introduction To Engage

Understanding Statusbrew Engage

Providing consistent, personalized social customer care has never been more important than it is today. With social media playing a key role in promoting products, customers expect brands to offer support through these platforms. To meet these expectations, businesses must prioritize social customer care.

Statusbrew enables you to make each customer feel valued and ensure long-term loyalty by responding promptly to queries across all social channels from a single platform.

Statusbrew's Engage inbox helps you build stronger and more meaningful connections with your audience. With a dedicated Inbox for all the conversations on social, brands can directly connect with their customers on a deeper and more personalized level.

Before we set up your inbox, make sure to connect all your social profiles with Statusbrew.

Starting with Engage Inbox

Statusbrew's Engage Inbox centralizes all your social conversations in one place. Get instant updates for different conversation types from Facebook, X, Instagram, Google My Business, LinkedIn, Pinterest, WhatsApp, Line, Play Store, App Store, Trustpilot, Bluesky, TikTok, Threads, Reddit, and YouTube into a single stream.

A conversation in the context of Statusbrew refers to the top-level exchange between you and your audience on social. A conversation on social can be a comment, a direct message, or even a review. Each of these conversations received on your social profiles connected with Statusbrew shows up in your Engage Inbox.

Learn how to seamlessly navigate and manage conversations in Engage.

Engage Features

Statusbrew's Engage Inbox improves your social management with powerful features to provide real-time customer support:

  • Rule Engine: Automate conversation management using Moderation Rules. Automatically organize, update, and filter out spam or trolls based on your conditions to protect your brand’s reputation.

  • AI Assistant: Use AI Assistant in Engage to translate, rephrase, shorten, expand, or adjust your response tone & become even more efficient by responding faster, more consistently, and on-brand.

  • Collision Detection: Prevent multiple team members from responding to the same conversation with the Multi-Agent Collision Detection feature.

  • Macros: Speed up responses by using pre-saved replies for frequently asked questions to reduce response times.

  • Team Performance Report: Track the volume of conversations and measure your team's performance in handling them.

  • Engage Notifications: Stay in the loop about the activity happening in your Engage inbox by choosing to receive real-time notifications on email, desktop, or mobile app.

  • Translate: Translate and understand conversations in foreign languages directly in Engage for global communication.

  • Keyboard Shortcuts: Perform specific actions such as replying to messages, managing messages, and engaging with your audience quickly without using a mouse.

  • Sentiment Analysis: With highly trained AI for human interaction and language, Statusbrew instantly marks each conversation as positive, negative, or neutral to quickly and accurately understand the mood of your audience.

  • Bulk Actions: Manage multiple conversations at once with Bulk Actions.

  • Views: Organize your Engage inbox by creating views that allow you to filter and prioritize conversations based on your preferences.

  • Customer Care Office Hours: You can set distinct Office hours for different social profiles with multiple shifts.

  • Agent Online Status: Statusbrew lets customer support teams set their availability (online, away) to ensure efficient customer issues get routed to available agents in real time.

  • Hiding/Deleting Comments: When responding to a conversation in Engage, you can hide or delete individual comments (depending on the network) or automate hiding or deleting comments based on conditions.

  • Team Inbox: Team Inboxes in Statusbrew improve team collaboration by organizing and routing relevant conversations to a shared and customizable inbox.

  • Brand Keywords: With Statusbrew’s social listening feature, you can track brand mentions, hashtags, or keywords across X (Twitter), Instagram, Reddit, Threads, YouTube, and Web (blogs and news).

  • CRM: Statusbrew's CRM logs contact information in an organized directory. You can view a list of people who have interacted with your social media profiles, with contact details, tags, and more.

Some Engage Features are restricted to certain plan types. Visit our pricing page to see if a feature is included in your plan.