Introduction To Engage

Manage audience engagement at scale with your team through our Engage inbox

Introduction To Engage

How Can I Filter Conversations In Engage?

Use filters to create your own custom Views to organize and quickly access conversations that are important to you.

Engage View Filters

  • Profiles

  • Networks

  • Conversation Type

  • Sentiment

  • Language

  • Tag

  • Post Tag

  • Engage Inbox

  • Conversation Assigned To

  • Conversation Priority

  • Shared With Me

  • Brand Keywords

  • Custom Fields

Filters For Reviews & Ratings

  • Star Rating: Filter based on the star rating given.

  • Star Rating with Comment: Filter for star ratings that include comments.

Filters Based on Time and Activity

  • Created: Filter conversations based on the days and dates on which they are created

  • Last Replied: Filter conversations based on the date of the most recent reply.

  • Waiting Since: Filter conversations based on the duration they have been waiting for a response.

Filters based on UTM parameters

UTM parameters are simple tags added to the end of a URL that help track the performance of online marketing campaigns. With UTM parameters added to your links, every click can be traced back to the source, medium, and campaign that led to it, offering a clear picture of your traffic sources. You can filter comments coming from any post containing a link with UTM parameters: The following options are available:

  • UTM Campaign: Filters conversations by UTM campaign parameters.

  • UTM Source: Filters conversations by the UTM source parameter.

  • UTM Medium: Filters by the UTM medium parameter.

  • UTM Content: Filters by UTM content parameter.

  • UTM Term: Filters by UTM term parameter.

Filters Operators

Operators allow you to refine your main filters by including or excluding specific values, dates, or conditions for more precise results.

List Filter Operators

  • In (=): Include specific values (e.g., Profiles, Networks, Conversation type, Sentiment, Language, Tags, Inbox, Users, User Groups, or Custom Fields). For example, " Conversation Type > In (=) > Instagram Message, LinkedIn Comment, X DM " will return all supported conversations of all connected Instagram profiles, comments on LinkedIn Posts, and X (Twitter) Direct messages.

  • Not in (≠): Exclude certain values. For example, " Language > Not in (≠) > French" will return conversations in all languages except French.

  • Is null: Filter conversations where a value is not specified. For example, " Sentiment > Is null" will return all conversations whose sentiment has not been determined.

  • Is not null: Filter conversations where a value is specified. For example, " Tag > Is not null" will return all conversations that have been tagged at least once.

For In (=) and Not in (≠) operators, select the appropriate values (e.g., Profiles, Networks, Conversation type, Sentiment, Language, Tags, Inboxes, Users, User Groups, or Custom Fields) from the drop-down menu.

Operators Of Conversation Priority, Star Rating With Comment & Shared With Me

  • Toggle "True": Display conversations that meet the selected condition. For example, " Conversation Priority > True" will return all conversations that have been marked as a priority.

  • Turning off the "True" toggle: Display conversations that do not meet the selected condition. For example, " Star Rating With Comment > False" will return all reviews where a star rating was given without any comment.

Operators For Star Rating

  • Is (=): Filters for conversations with an exact value. For example, " Star Rating > Is (=) > 5" will return all reviews where the customer gave a 5-star rating.

  • Is not (≠): Filters for conversations with a value that is not specified. For example, " Star Rating > Is not (≠) > 5" will return all reviews where the star rating is anything other than 5 stars, i.e., reviews with 1, 2, 3, or 4-star ratings.

  • Is greater than: Filters for conversations with a value higher than the specified one. For example, " Star Rating > Is greater than > 1" will return all reviews where the star rating is higher than 1 star, i.e., reviews with 2, 3, 4, or 5-star ratings.

  • Is greater than equal to: Filters for conversations with a value equal to or higher than the specified. For example, " Star Rating > Is greater than equal to > 3" will return all reviews where the star rating is 3 stars or higher. This includes reviews rated 3, 4, or 5 stars.

  • Is less than: Filters for conversations with a value lower than the specified. For example, " Star Rating > Is less than > 2" will return all reviews where the star rating is below 2 stars. This includes conversations rated 1 star.

  • Is less than equal to: Filters for conversations with a value equal to or lower than the specified. For example, " Star Rating > Is less than equal to > 4" will return all reviews where the star rating is 4 stars or lower. This includes reviews rated 4, 3, 2, or 1 star.

  • Is null: Filters for conversations with no value. For example, " Star Rating > Is null" will return all conversations that have no star rating

  • Is not null: Filters for conversations that have any value. For example, " Star Rating > Is not null" will return all conversations that have any star rating (1, 2, 3, 4, or 5 stars).

Date Operators For Created, Last Replied & Waiting Since Type Filters

  • Less than: Filter conversations where the date or duration is less than a specified number of days.

  • More than: Filter conversations where the date or duration is more than a specified number of days.

  • Exactly: Filter conversations where the date or duration is exactly a specified number of days.

  • On: Filter conversations on a specific date. For example, "Last replied on September 10th, 2024" will return all conversations whose most recent reply was sent on September 10th, 2024.

  • After: Filter conversations after a specific date. For example, "Last replied after August 20th, 2024" will show all conversations where the most recent reply was sent after August 20th, 2024.

  • Before: Filter conversations before a specific date. For example, "Last replied before July 30th, 2024" will return conversations where the most recent reply was sent before July 30th, 2024.

  • Is null: Filter conversations where the date or duration is not specified. For example, to filter conversations where no last reply has been given, use "Last replied is null."

  • Is not null: Filter conversations where the date or duration is specified. For example, to filter for conversations where the last replies have been given, use "Last replied is not null.”

Operators For UTM Filters

  • Is (=): Filters conversations with UTM parameters matching exactly the specified value. Example: UTM Campaign > Is (=) > summer_sale will return only those comments coming from a post where the campaign parameter is exactly summer_sale.

  • Is not (≠): Filters conversations where the UTM parameter does not match the specified value. Example: UTM Source > Is not (≠) > facebook will return those comments coming from a post where the UTM source is anything other than facebook.

  • Contains: Filters conversations where the UTM parameter includes the specified text. Example: UTM Medium > Contains > social will return results where the medium contains the word social (e.g., social_media, paid_social).

  • Does not contain: Filters conversations where the UTM parameter does not include the specified text. Example: UTM Campaign > Does not contain > winter will return all conversations where the campaign name does not include the word winter.

  • Starts with: Filters conversations where the UTM parameter begins with the specified text. Example: UTM Content > Starts with > ad_ will return results where the content parameter starts with ad_ (e.g., ad_banner, ad_video).

  • Ends with: Filters conversations where the UTM parameter ends with the specified text. Example: UTM Term > Ends with > _promo will return results where the term ends with _promo (e.g., holiday_promo, flash_promo).

  • Is null: Filters conversations where the selected UTM parameter is missing or not set. Example: UTM Source > Is null will return conversations where no UTM source is provided in the link.

  • Is not null: Filters conversations where the selected UTM parameter has any value. Example: UTM Campaign > Is not null will return conversations where a campaign name is provided, regardless of its value.