Introduction To Engage

Manage audience engagement at scale with your team through our Engage inbox

Introduction To Engage

How Notifications Work In Engage

Engagement solutions work as efficiently as their notification systems. Statusbrew has a robust and dependable notification system that helps you provide the best engagement experience to your audience.

In this article, we will cover all the types of notifications you can set up in Engage.

  • Troubleshooting Engage Notifications

To know how to set up these notifications and know more about the rule engine, read:

Notifications In Engage

Desktop Notifications

Here are the events on Statusbrew and on social that you can set up notifications for.

Statusbrew Notifications

  • Conversation assigned to you

  • Activity on the assigned conversation

  • Mention anywhere in Statusbrew

Customized Notifications For New Incoming Conversations (Via Rule Engine)

  • Facebook: Comments, Ad Comments, Messages, Mentions, Recommendations and Visitor Post

  • Instagram: Messages, Media Tagged, Comments, Ad Comments, & Mentions.

  • Twitter: Mentions, Messages, Retweets, & Quoted Tweets.

  • LinkedIn: Comments and Mentions

  • YouTube: Comments.

  • Google My Business: Questions & Reviews.

  • Appstore: Reviews

  • Playstore: Reviews

  • Line: Messages

  • Whatsapp: Messages

  • Brand Keywords: Tweets and Instagram Hashtags

    Brand Keywords

These notifications can also be customized in the Rule Engine by Message Content, Media attachments, Links Count, Message Mentions Count, Story Mentions, Engage Inbox, Sentiment, Language, Post Text, Post Tags, Contact Tags, Contact Names, Twitter Verified and Twitter Followers.

Notification Channels

  • Slack

  • Microsoft Teams

  • Desktop (Browser)

  • Email

  • Mobile

Troubleshooting Engage Notifications

If you are not getting any Browser notifications for your conversations & in-conversation activities, here are some steps you can follow to troubleshoot.

  • While you're in the Engage inbox, click on the lock icon next to the URL bar & ensure that notifications are allowed. Reload your browser once you update your settings.

    Reset Permission

  • Additionally, you can also navigate to site settings and enable notifications from the menu.

    • Step 1 - Click the Lock Icon

      Click Lock Icon

    • Step 2 - Go to the Site Settings

    • Step 3 - Select Allow for Notifications in the Permissions

      Allow Notifications

Know more: