Notification Rules
Notification Rules in Statusbrew allow you to automate alerts so the right people are informed at the right time — whether it’s a new conversation assigned to them, a post being approved, or a channel getting disconnected.
With Notification Rules, you decide which triggers to get notified for, who should be notified, and how they should be notified — via Slack, Microsoft Teams, email, or in-app alerts.
You’re not limited to notifying only your Statusbrew workspace users; you can also send notifications to external users who are not part of your workspace. This is useful when you want to keep clients or stakeholders in the loop without onboarding them to your Statusbrew account and paying for extra user seats.
Creating Notification Rules
Go to Settings > Notification Rule > Add new rule.
Give a Name to the rule.
Select the relevant Data sources, i.e., profile(s) or profile group(s) to run the rule on.
Select Trigger type(s), the conditions that will activate the rule.
Select Action(s). Choose what happens when a trigger is met.
Click Submit.
You can also schedule your rule to run only during specific time periods.
Under Add hours, choose the day and define the time range during which the rule should be active, for example, Monday from 09:00 to 17:00. You can specify multiple days and time blocks by clicking Add times.
You can also specify the time zone to ensure the rule runs based on your local business hours or regional team workflows.
If no time is specified, the rule will run continuously, 24/7 by default.
Managing Notification Rules
Going to Settings > Notification Rule will open the Notification Rules window, where you will be able to see a list of all the Notification rules set up by you and your team.
Rules are classified as:
Active rules: Rules currently running and sending notifications based on their configured triggers.
Paused rules: Rules that are temporarily disabled and are not sending notifications until reactivated.
Click (More options) besides a rule to edit, duplicate, or delete it:
Clicking Edit rule will open the Edit rule window, where you can update the configuration. Once done, click
Submit to save your changes.
Clicking Duplicate rule will open the Duplicate rule window with the same configuration. You can modify the configuration before clicking Submit to save the rule.
Clicking Delete will permanently remove the rule from your list. This action cannot be undone.
If you temporarily want to stop a rule but know that you may have a need to reactivate it in the future, you can select to Pause rule. If you’re sure you no longer plan to use the rule again, you can Delete rule.
Pausing A Rule
To pause a rule, go to Settings > Notification Rule. Click (More options) besides the rule you want to pause and select Edit. In the Edit rule window, click the Pause rule button and confirm your action. Pausing a rule will temporarily pause the actions attached to this rule unless you activate it again.
Actions
Notification Actions | Description |
|---|---|
Slack Alerts | Select the Slack channel where you wish to receive notifications |
Send notification | Select the user(s)/user group(s) to whom you wish to receive in-app notifications. |
Send email | Select the user(s)/user group(s) to whom you wish to receive notifications on their email, with which they use their Statusbrew account. |
Send email to external users | Add the emails of the external users (users who are not a part of your Statusbrew space) to whom you wish to receive notifications. |
Microsoft Teams Alerts | Select the Microsoft Teams Connector that you have added in Statusbrew to receive notifications |
Available Notification Actions For Different Trigger Types
Trigger Type | Available Actions |
|---|---|
Conversation assigned | Slack Alerts, Microsoft Teams Alerts |
Conversation closed | Slack Alerts, Microsoft Teams Alerts |
Message replied | Slack Alerts, Microsoft Teams Alerts |
Conversation snoozed | Slack Alerts, Microsoft Teams Alerts |
Conversation re-opened | Slack Alerts, Microsoft Teams Alerts |
Conversation Added to Inbox | Slack Alerts, Microsoft Teams Alerts |
Post created | Slack Alerts, Send notification, Send email, Send email to external users, Microsoft Teams Alerts |
Post updated | Slack Alerts, Send notification, Send email, Send email to external users, Microsoft Teams Alerts |
Post deleted | Slack Alerts, Send notification, Send email, Send email to external users, Microsoft Teams Alerts |
Post approved | Slack Alerts, Send notification, Send email, Send email to external users, Microsoft Teams Alerts |
Post step approved | Slack Alerts, Send notification, Send email, Send email to external users, Microsoft Teams Alerts |
Post rejected | Slack Alerts, Send notification, Send email, Send email to external users, Microsoft Teams Alerts |
Post recalled | Slack Alerts, Send notification, Send email, Send email to external users, Microsoft Teams Alerts |
Post published | Slack Alerts, Send notification, Send email, Send email to external users, Microsoft Teams Alerts |
Post failed | Slack Alerts, Send notification, Send email, Send email to external users, Microsoft Teams Alerts |
Post Note | Slack Alerts, Microsoft Teams Alerts |
Conversation Note | Slack Alerts, Microsoft Teams Alerts |
Channel added | Slack Alerts, Microsoft Teams Alerts |
Channel removed | Slack Alerts, Microsoft Teams Alerts |
Channel re-authenticated | Slack Alerts, Microsoft Teams Alerts |
Channel disconnected | Slack Alerts, Microsoft Teams Alerts |
Notification Rules Example
Imagine that your marketing head needs to stay informed about all posts that are published on your brand profiles.
This notification rule will ensure that whenever a post is published on any of your brand’s social profiles, they will be notified.
Go to Settings > Notification Rule > Add new rule.
Give a Name to the rule (e.g., "Notify Marketing Lead About Published Post").
Select the relevant Data sources (A Profile group of all your brand profiles).
Choose a Trigger type (Post published)
Select Actions:
Add a new action > Add watchers > Select the Marketing Head user/user group > Add
Click Submit.