Conversation Types & Sync Rate
Statusbrew integrates with major social networks like Facebook, Instagram, X, LinkedIn, Google My Business, Pinterest, WhatsApp, Threads, Reddit, TikTok, Line, Play Store, App Store, and YouTube. Below is a table detailing the different conversation types supported and their sync rates. Sync rate refers to the time interval at which conversations are fetched or updated from a social network and displayed in the Engage inbox.
Network | Conversation Type | Sync Rate |
|---|---|---|
X | X DM | Every 15 minutes (For Enterprise Plan) Every 40 minutes (For Regular Users) |
X Mention | Every 15 minutes (For Enterprise Plan) Every 40 minutes (For Regular Users) | |
X Quoted Tweet | Every 15 minutes (For Enterprise Plan) Every 40 minutes (For Regular Users) | |
X Keyword | Every 15 minutes (For Enterprise Plan) Every 40 minutes (For Regular Users) | |
Instagram* | Instagram Hashtag Post | Every Hour |
Instagram Message | Real-Time | |
Instagram Mention | Real-Time | |
Instagram Media Tagged | 5 Minutes - 1 Hour | |
Instagram Comment | Real-Time | |
Instagram Ad Comment | Real-Time | |
LinkedIn Comment | < 5 minutes | |
LinkedIn Mention | < 5 minutes | |
Facebook Message | Real-Time | |
Facebook Comment | Real-Time | |
Facebook Ad Comment | Real-Time | |
Facebook Recommendation | Real-Time | |
Facebook Mention | Real-Time | |
Facebook Visitor Post | Real-Time | |
YouTube | YouTube Comment | 5 - 30 minutes |
TikTok** | TikTok Comment | Real-Time |
TikTok Mention | ||
TikTok Direct Message | Real-Time | |
Google Business | Google Business Review | Real-Time |
Google Business Question | Real-Time | |
App Store | Appstore Review | Every Hour |
Play Store | Play Store | Every Hour |
Line | Line Message | Real-Time |
WhatsApp Message | Real-Time | |
Reddit Post | Every Hour | |
Threads | Threads Reply | Real-Time |
* Instagram ad comments may take up to 3 hours to sync for specific ads, depending on the number of active ads. We sync up to 4000 active ads.
** A TikTok business account is required to receive DMs and @mentions.
For Statusbrew to classify comments on Facebook and Instagram ads as Ad comments, you would have to connect your Meta ad account to Statusbrew. Note: For YouTube, Statusbrew does not sync conversations from community posts at this time.