Understanding Social Contacts (Statusbrew CRM)

You can identify potential leads through social media interactions and add their contact details in Statusbrew CRM to organize, track, and nurture them throughout your marketing funnel.

When you receive a conversation on your connected social profile, Statusbrew syncs it and adds it to your Engage inbox. Additionally, Statusbrew pulls the social contact and profile details of the contact and displays them in the Contact sidebar. Each threaded conversation has its own contact sidebar on the right.

Statusbrew's CRM logs all contact information in an organized directory. You can view a list of people who have interacted with your social media profiles, with contact details, tags, and more.

How To Access CRM In Statusbrew?

• From the Statusbrew dashboard, click CRM under Engage.

• You’ll see a list of all your social contacts along with their Name, Email, and Phone.

• Click on any contact to view and edit their details.

  

How To Apply Filters In CRM?

You can use filters to find specific contacts. Available filters include:

• Contact Name: Filter by contact names.

• Tag: Filter by the tag assigned to each contact.

Here’s how to apply filters:

1. Click Add filter.

2. Select the appropriate filter from the drop-down menu.

3. Choose the appropriate filter operators and click Done.

   

You can combine filters by using “and” or “or” combination. By default, “and” combination is applied between two filters. You can change it by clicking on and between two filters and selecting or from the drop down menu.