Common Engage Errors

In this article, we will explain common errors that can occur when managing conversations in Engage. We will provide context and recommendations for each of these errors.

Error 1

There was an issue deleting the comment from the native platform. Please go to the post and delete it manually.

If you encounter this error when trying to delete comments in Statusbrew and notice that the comment still exists on the native platform, it usually stems from Meta’s Graph APIs, which we rely on to perform deletion.

Recommendation:

In such cases, you can try hiding the comment instead so it is not visible to other users. If absolutely necessary, the comment can only be deleted directly from the native platform.

You may also try refreshing the access token, as the error is related to OAuth (access), but please note that this may not always resolve the issue.