Supported Facebook Message Types And Actions
The following Facebook message types appear in the Engage Inbox. You can respond to and take additional actions for these message types.
Actions Supported By Facebook Conversation Type
Comment | Ad Comment | Message | Mention | Recommendation | Visitor Post | |
|---|---|---|---|---|---|---|
Reply to Comments | ✓ | ✓ | ✓ (Within 7 days) | ✓ | ✓ | - |
Hide Comments | ✓ | ✓ | - | - | - | - |
Delete Comments | ✓ | ✓ | - | - | - | - |
Like Comments | ✓ | ✓ | - | ✓ | ✓ | - |
Reply via GIF/Images | ✓ | ✓ | ✓ | ✓ | ✓ | - |
Mention Users | ✓ | ✓ | - | ✓ | ✓ | - |
Private Reply | ✓ | ✓ | N/A | - | - | - |
Note: Our system pulls up all the comments (including Ad comments) from the post, whether or not all the Ad accounts are connected to our platform.
If user has not connected their respective Ad account (from where the post has been boosted or ad has been set on it) we classify all the comments as regular FB Comment. Once the user connects their Ad Account, we will classify these comments as Ad Comments.
Comments received on the Dynamic Creative Ads are marked as regular FB Comment and not as Ad Comments, even if your Ad account is connected with our platform due to limited API support from Facebook.