Why Can’t I Reply To Messages On Facebook?

If you are trying to send a message to any Facebook user and facing an error, we might have an explanation here. Even if someone has interacted with your page, and when you try to send them a message, Facebook gives you an error sometimes.

Before reading about these errors, please check if your Facebook profile is connected to Statusbrew and doesn't need authentication. Read: Best Practices For Keeping Social Profiles Linked To Statusbrew

Error 01:

Facebook error: (#551) This person isn't available right now. (code 551, subcode 1545041)

Solution:

Generally, this means the user has opted out of receiving any communication from your brand page on Facebook. Facebook does not disclose any further information about this error.

Error 02:

Facebook error: (#230) Permissions disallow message to user.

Solution:

If a Facebook user has blocked Statusbrew in the Apps Platform, you might not be allowed to send them a message from Engage. There is hardly any chance of this happening with you, but if it does, the workaround is to message them via the Facebook website/app.