Obtaining Past Report Data (Backfilling)

When you connect a social profile to Statusbrew, its historical data is automatically pulled in. The amount of data retrieved depends on each platform's API limits.

This article explains how historical data retrieval (backfilling) works.

What Is Backfill?

When you connect a new social profile to Statusbrew, it starts collecting data from that point onward. However, some social networks allow access to historical data - data from before the connection. Retrieving this past data is called backfilling.

Supported Backfilling For Each Social Network

Since Instagram Stories content disappears after 24 hours, it is not possible to obtain that data via the API.

Backfill Service For Enterprise Plans

Enterprise customers can access extended backfill services beyond standard API limits - up to 18 months of historical data for certain networks.

To request this service, contact sales@statusbrew.com or support@statusbrew.com with the following details:

• Name

• Email address

• Platform name

• Desired backfill period

• Metrics to backfill

FAQs

Is backfilled data as accurate as native data?

Yes, backfilled data is pulled directly from each platform’s API, ensuring accuracy. However, please note that some past data may not be available due to changes in the platform's data-provision policy.

How long does backfilling take?

Backfilling typically takes 24 to 36 hours to complete.

Why is a social profile not showing any data in Reports?

There are two common reasons a connected profile might show no data in Reports.

You don't have access to that profile: In Statusbrew, profile access is managed through permissions. If a profile isn't appearing in Reports at all, you likely don't have access to it. Ask your Primary Owner or Owner to review and update your profile permissions. Once access is granted, the profile and its data will become visible.

The data sync hasn't been initiated yet: For some profiles, whether LinkedIn, Instagram, Facebook, or others, the initial data sync may not have been triggered after the profile was connected. This is handled on Statusbrew's end. Contact support via Live Chat or email support@statusbrew.com, and the team will initiate the sync for you.