How Can I Respond To Instagram Ad Comments?

Responding to Instagram ad comments fuels conversation, builds brand image, and addresses customer concerns.

With Statusbrew’s Engage, you can manage and reply to ad comments across multiple Instagram Business Accounts from one centralized platform. Here’s how:

Responding To Instagram Comments

Open the Instagram ad comment conversation you want to reply to. Use Team Inboxes or Create Views to locate the comment quickly.
Compose your reply (up to 1000 characters) in the reply box.
Click Reply or Reply & Close.

Note: Due to API limitations, Instagram avatars don’t appear. Click the Instagram profile in Contact Details to navigate to that profile natively.

You can also do the following:

Select Emoji to reply with it
Open Macros to reply faster with pre-saved responses
Improve your reply with AI Assistant

Hiding Comment

Hover over the comment and click (More).
Select Hide from the pop-up menu.
After you hide the comment, it will appear blurred with Hidden message below it, letting you know it was hidden.
Hovering over the message will display the name of the user who hid the comment, along with the date and time it was hidden.

Unhiding Comment

Hover over the hidden comment and click [[ic:more-horiz] (More).
Select Show from the pop-up menu.
The comment will reappear and become unblurred.

Deleting Comment

Hover over the comment and click (More).
Select Delete from the pop-up menu.
Confirm your action.
The message content will appear obscured with diagonal lines.
A Deleted message will be displayed below the delete comment, letting you know it was deleted. Hovering over the message will display the name of the user who deleted the comment, along with the date and time it was deleted.

Private Reply

Hover over the comment and click (More).
Select Private reply from the pop-up menu. The Send message dialog will open.
Compose your reply (up to 1000 characters).
Select Send and Close or Close.