How Can I Respond To Instagram Messages?

Responding to Instagram messages allows businesses to resolve issues promptly and create a more personal connection with their audience.

Due to Instagram's API Limitations, you can only respond to a private message only within 7 days of the user messaging you.

Responding To Instagram Messages

1. Open the Instagram message conversation you want to reply to. Use Team Inboxes or Create Views to locate the message quickly.

2. Compose your reply (up to 1000 characters) in the reply box.

3. Click Reply or Reply & Close.

Note: Due to API limitations, Instagram avatars don’t appear. Click the Instagram profile in Contact Details to navigate to that profile natively.

You can also do the following:

• Select Emoji to reply with it

• Add media to reply with it

• Do GIPHY search to reply with a GIF

• Open Macros to reply faster with pre-saved responses

• Improve your reply with AI Assistant

Like Message

• Hover over the message and click (Like) from the menu bar.

• A highlighted like icon will appear below the message.

• Click on the icon to unlike it.

See Also

• Assigning Conversations To Team Members

• Internal Conversation Actions In Engage