Filter Review From App Store And Play Store
Statusbrew’s Engage filters helps to quickly find and sort reviews based on detailed criteria like language, review platforms, sentiment, priority and more.
Use filters in Statusbrew’s Engage to narrow your search results and zero in on the reviews that are most important to you.
Review Filters
You can filter reviews by:
Profiles: Filter reviews based on your connected accounts, such as Google My Business profiles, Facebook Pages, App Store accounts, Google Play Store accounts, or Trustpilot accounts.
Networks: Filter reviews by the network they belong to, including Google My Business, Facebook, Apple App Store, Google Play Store, and Trustpilot.
Conversation Type: Filter reviews based on type such Google Business Review, Google Business Question, Trustpilot Review, Appstore Review, Playstore Review, & Facebook Recommendations.
Sentiment: Filter reviews by their sentiment, such as positive, neutral, negative, or mixed, to quickly identify satisfied customers, detect risks, and prioritize issues that need attention.
Language: Filter reviews written in Spanish to route them to their Spanish-speaking support team for localized responses.
Tag: Filter reviews tagged as “Flight Issues” to address common complaints related to flight booking problems.
Post Tag: Filter reviews associated with posts carrying campaign or promotion tags
Engage Inbox: Filter reviews routed to their “Customer Care” inbox to ensure all feedback handled by the support team is reviewed and responded to.
Conversation Assigned To: Filter reviews assigned to your new customer support team member to monitor their responses and provide guidance or support as needed.
Conversation Priority: Filter reviews marked as a priority to ensure VIP client feedback is addressed promptly.
Star Rating: Filter 1-star reviews to prioritize addressing frustrated customers.
Star Rating with Comment: Filter reviews with 1 star ratings that include comments to identify detailed feedback from users who had negative experiences with your app.
Created: Filter negative sentiment reviews that were dropped in the last 7 days to address recent customer feedback
Last Replied: Filter negative sentiment reviews where the last reply was over a month ago to follow up with users who might need further assistance.
Waiting Since: Filter reviews that have been waiting for a response for more than 48 hours to prioritize and reduce response times.
Shared With Me: Filters reviews shared with you to focus on only the reviews that your team.
Custom Fields: Filters reviews by any of the custom field values.
You can Create Views to save applied filters and later access them with a single click. You can select and apply multiple filters. You can combine multiple filters using 'and' / 'or' combinators.
Learn all about the operators for each of the filters in our article on How Can I Filter Conversations In Engage.