Why Can't I Reply To Messages On Facebook?

If you are trying to send a message to any Facebook user via Statusbrew and facing an error, we have an explanation here. Even if someone has interacted with your page, Facebook sometimes gives an error when you try to send them a message.

Before reading about these errors, please check if your Facebook profile is connected to Statusbrew and doesn't need authentication.

Error 01:

Facebook error: (#551) This person isn't available right now. (code 551, subcode 1545041)

Solution: This error means the user has opted out of receiving communication from your brand page on Facebook. Unfortunately, Facebook does not provide further details about this error.

Error 02:

Facebook error: (#230) Permissions disallow message to user.

Solution: If a Facebook user has blocked Statusbrew in the Apps Platform, you won't be able to send them a message from Engage. While this is rare, the workaround is to message them directly via the Facebook website or app.

Error 03:

Error code: (#100) Invalid comment_id, Error code: 100 Subcode: 2018292

Solution: If a Facebook user has deleted the comment you're trying to reply to, you will receive this error