Access Permissions
Access permissions let Primary Owners, Owners, and Admins control what each user can do in Statusbrew. You choose which social profiles or profile groups a user can access, and which actions they can take on them: publishing, engaging, or reporting.
Permissions matter when different people or teams handle different tasks but share one workspace. They let everyone collaborate without exposing actions or data that no one should touch.
This article covers the available permission types, how to assign them to individual profiles and profile groups, and common access problems.
Who Can Do This
Only Primary Owners, Owners, and Admins can assign or change permissions. Regular Users receive permissions but can't grant them to others.
Regular Users start with no access. They see and do only what you grant them, one profile or profile group at a time.
Access permissions are role-based, not plan-based. They work on every plan. What a person can assign or receive depends on their role, not your subscription.
Types Of Access Permissions In Statusbrew
You set permissions per profile or profile group. Each permission maps to a specific set of actions.
Permission | What It Does | Best For |
|---|---|---|
All | Grants every permission below across Engage, Publish, and Reports. | Senior team members and account leads who need unrestricted access. |
Engage Full Access | View, assign, reply to, and close conversations, and leave internal notes in Engage. | Community managers and support teams who reply to customers. |
Moderate Conversations | Update conversation state (Open, Close, Snooze), hide, show, or delete messages, ban or unban users, and apply macro actions. Does not allow public replies. | Members who keep the inbox clean without engaging publicly. |
View Conversations | View conversations only. No replies or actions. | New hires who need visibility while they learn. |
Full Publishing | Create, schedule, and publish posts without approval. | Senior content managers who publish on their own. |
Create Post (Needs Approval) | Create posts and save as a draft or submit for approval. Cannot publish directly. | Junior creators or freelancers whose posts need review. |
View Planner | View scheduled and published posts. No editing rights. | Members who need to follow the content schedule. |
Create Reports | Build and generate reports. | Analysts who compile performance data. |
Using Permissions With Profile Groups And User Groups
Groups save you from setting permissions one at a time.
Add new users to a User Group, and all permission sets for that group automatically apply to them.
Add new profiles to a Profile Group, and all permission sets for that group automatically apply to those profiles.
How To Set Permissions For Individual Profiles
Use this when you want fine control over who can access and manage one specific profile.
Go to Settings.
Select Profiles.
Click (3 dots) beside the profile you want to set permissions for.
Select Edit.
Click Add permission.
Select the permission you want to set.
In the field next to it, enter the users and user groups to grant access. Pick from Frequently used or search by name.
Click Update.
You can add multiple permissions to the same profile. Click X (Close) next to a user or user group to remove them, or click X (Remove permission) at the end of the field to remove the whole permission.
You can also set permissions while connecting a new profile. After you authorize access, the Statusbrew Profile Details screen lets you assign permissions before you finish setup.
How To Set Permissions For Profile Groups
Use this to apply the same permissions to a set of profiles at once, for example, all profiles for one brand, region, or client.
Go to Settings.
Select Profile groups.
Click (More) beside the profile group you want to set permissions for.
Select Edit.
Click Add permission.
Select the permission you want to set.
In the field next to it, enter the users and user groups to grant access. Pick from Frequently used or search by name.
Click Update.
You can add multiple permissions to the same profile group. Click X (Close) next to a user or user group to remove them, or click X (Remove permission) at the end of the field to remove the whole permission.
FAQs
Why Can't My Team Member See Any Profiles In Publish?
No publishing permission has been assigned to them for any profile or profile group.
Go to Settings > Profiles, click (More) next to the relevant profile, select Edit, then Add permission. Assign one of:
Full Publishing: Create, schedule, and publish posts directly.
Create Post (Needs Approval): Draft and submit posts for approval, but do not publish.
View Planner: View the content schedule, no editing rights.
All: Covers Full Publishing along with Engage and Reports. It's a catch-all for senior managers, not a separate publishing permission.
Why Can't My Team Member See Any Conversations In Engage?
No Engage permission has been assigned to them for any profile or profile group.
Go to Settings > Profiles, click (More) next to the relevant profile, select Edit, then Add permission. Assign one of:
Engage Full Access: View, reply, assign, and close conversations.
Moderate Conversations: Manage conversation states and hide or delete messages, but do not reply publicly.
View Conversations: Read-only access to conversations.
Alternatively, add them as a collaborator to a Team Inbox to give access to specific conversations without full profile access.
Why Can't My Team Member Access Reports?
The Create Reports permission hasn't been assigned to them for any profile or profile group.
Go to Settings > Profiles, click (More) next to the relevant profile, select Edit, then Add permission, and assign Create Reports. This lets them build and generate reports for the assigned profiles.
To share one existing report without giving profile access, use a shared report link instead.
How Do I Let A User Publish And Approve Posts On Only Certain Profiles?
Assign Full Publishing to that user on only the profiles they should manage. Don't add them to any others. If a user has no permission on a profile, they can't see or post to it.
Go to Settings > Profiles.
Click (More) beside the profile, select Edit, then Add permission.
Select Full Publishing and add the user.
Click Update.
Repeat for each profile they should access.
Settings > Profile groups, select the group, and follow the same steps.
How Do I Let A User View A Report Without Editing It?
It depends on whether the user is an internal team member or an external stakeholder.
For internal team members, add them as a collaborator on the specific report with View access. Open the report, click (More), select Edit report, then under Collaborators click Add collaborator, select the user or user group, set their permission to View, and save. They will only see that one report. Regular Users can't see any report unless they have Create Reports on a profile or are a collaborator on that report.
For external stakeholders or clients, create a shareable link and add them as a recipient:
Go to Reports and open the report.
Click the (Shared Links) icon in the top-right corner.
Click Create new link.
Click (More) beside the new link and select Edit.
Under Recipients, add the recipient's email and click Send invites.
Recipients get the link by email and can view the report without a paid Statusbrew account.
Why Can't My Team Member Use Macros In Engage?
They don't have Engage Full Access on any profile or profile group. Regular Users need Engage Full Access to use Macros in the reply box.
Go to Settings > Profiles, click (More) beside the profile, select Edit, then Add permission, and assign Engage Full Access. This lets them view, reply, assign, and close conversations, and apply Macros.
Only Primary Owners, Owners, and Admins can create, edit, or delete Macros. Engage Full Access only lets Regular Users apply existing Macros, not manage them.
Can I Restrict What An Owner Can Access?
No. Owners have full, unrestricted access to all spaces, profiles, and features, including Engage, Publish, and Reports. The Owner role isn't governed by profile-level permissions, so there's nothing to restrict.
To control what someone can access, make them a Regular User. Regular Users start with zero access, and you grant them exactly what they need: specific profiles and specific permissions.
To downgrade someone, go to Settings > Users, find the person, click (More), select Edit, and uncheck their Owner status. Assign permissions to their profile or profile group before saving.
Only the Primary Owner can do this. Owners can't change another Owner's role.
Can I Give A User Access To Only Some Social Profiles?
Yes. Create a Profile Group, add the profiles you want the user to manage, then assign them access to that group.
If you want their access controlled only through the group, remove them from individual profiles as well.
Use individual profile access only when you want to customize permissions for a single user on a single profile.
Can I Restrict Engage Access For Specific Profiles Or Networks?
You can restrict access to Regular Users only.
If a user is an Admin or has All access to a profile, they automatically get full Publish, Engage, and Report access on it, and this can't be limited separately for Engage.
To control Engage visibility per profile or network, make the user a Regular User and adjust their profile-level access.
Why Can't A User Schedule Or Submit A Post For Approval With Full Publishing Access?
Usually, the selected date and time aren't valid.
If a post was saved as a draft earlier, it may still hold an old date and time. When the user reopens it, that time may already be in the past or too close to now.
Select a valid future date and time. The Schedule or Send for approval button becomes available once the time is valid.
If the user schedules by network, check the date and time under each network tab, too. If the button stays disabled, check the other required items: selected profiles, content, media, and the approval workflow.
Why Can’t I See My Company Profiles Or Data After Logging In?
This usually happens for one of two reasons:
You are in the wrong Space.
You do not have access to the required profiles or profile groups.
Use the Space switcher from the top-left corner to check if you are in the correct Space.
If you are already in the right Space and still cannot see the profiles, ask your Owner or Admin to update your profile or profile group permissions.
Why Does A User Still Have Access After I Removed Them From A Profile?
A user may still have access through another permission source, such as:
A Profile Group
A User Group
The All permission
Their role, such as Owner or Admin
To fully remove access, check both the individual profile permissions and any profile group or user group permissions to which the user belongs.
How Do I Let A User Create Or Publish Posts Only On Certain Profiles?
Assign the required publishing permission only to the profiles that the user should work on.
Use one of these permissions:
Full Publishing: The user can create, schedule, and publish posts directly.
Create Post (Needs Approval): The user can create posts and submit them for approval, but cannot publish directly.
View Planner: The user can only view the content calendar.
If you manage many profiles, create a Profile Group, add the required profiles to it, and assign the permission at the Profile Group level.
Profile permissions control which profiles the user can create, schedule posts for, or publish to. If the user also needs to approve posts, make sure they are added to the relevant approval workflow.
Why Can A User See A Team Inbox But Not Reply To Conversations?
Team Inbox access controls, which conversations a user can see. Replying still depends on the user’s Engage permission for the related profile.
To reply publicly, the user needs Engage Full Access for that profile or profile group.
If the user only has View Conversations, they can view conversations but cannot reply.
If the user has Moderate Conversations, they can manage conversation states or moderation actions, but cannot reply publicly.
Can I Add A Guest Or Client As A Report Collaborator?
No. Report collaborators are for internal Statusbrew users.
If you want to share a report with a client, guest, or external stakeholder, create a shareable report link and add them as a recipient.
They can view the report without needing a paid Statusbrew account.
Why Can’t I See Billing Or Account Settings?
Billing and account-level settings are available only to the Owner or Primary Owner.
If you cannot see Billing or Account Settings, ask your Owner or Primary Owner to check your role.
If you need contract or billing changes, contact your account manager or ask to speak with a human in the live chat support.
Why Can’t I Edit Permissions For An Invited User?
If the user has not accepted the invite yet, their access cannot be managed like an active user.
Ask them to accept the invitation first.
You can also revoke the invite and send a new one if needed.