How Can I Respond To YouTube Comments?
You can use Statusbrew Engage to view, respond to, and moderate YouTube comments across multiple YouTube accounts from one centralized platform.
Responding To YouTube Comments
Open the YouTube comment conversation you want to reply to. Use Team Inboxes or Create Views to locate the comment quickly.
Compose your reply (up to 5000 characters) in the reply box.
Click Reply or Reply & Close.
As you reply, your responses appear as a single-threaded conversation.
You can also do the following:
Select Emoji to reply with it
Open Macros to reply faster with pre-saved responses
Improve your reply with AI Assistant
Hiding Comment
Hover over the comment and click (More).
Select Hide from the pop-up menu.
After you hide the comment, it will appear blurred with Hidden message below it, letting you know it was hidden.
Hovering over the message will display the name of the user who hid the comment, along with the date and time it was hidden.
Hidden comments cannot be unhidden from Statusbrew.
Deleting Comment
Hover over the comment and click (More).
Select Delete from the pop-up menu.
Confirm your action.
In the Confirm Delete dialog, you can also choose to delete the message from Statusbrew. This is particularly important for compliance use cases such as HIPAA. This option prevents the unnecessary retention of sensitive or irrelevant messages inside your workspace.
After you select this option, you will be asked to select an appropriate reason for deletion. Here are the available reasons:
Personally Identifiable Information (PII): Use this when a message contains sensitive information such as names, phone numbers, addresses, or financial details.
Protected Health Information (PHI): Select this when the message includes confidential health or medical details.
User Requested: If a customer or stakeholder explicitly asks for their message to be removed.
Other: For cases that don’t fit into the predefined categories, but still require deletion.
You can also add Additional notes and click Delete.
Once deleted, the message will be replaced with diagonal lines and a placeholder showing the reason for deletion (e.g., Personally Identifiable Information), making the action traceable for compliance and accountability.
If you do not choose to remove the message from Statusbrew and delete the comment, the message content will appear obscured with diagonal lines.
A Deleted message will be displayed below the delete comment, letting you know it was deleted. Hovering over the message will display the name of the user who deleted the comment, along with the date and time it was deleted.
If you do not select the Also delete this message from Statusbrew? option when first deleting the comment, you can even choose it later by hovering over the comment > clicking Delete from the pop-up menu.