Gone are the days when brands enjoyed a great degree of direct control over their reputation. Today, the reputation of a business is almost entirely in the hands of its customers. A few negative reviews on Google can damage their online reputation and credibility.
One bad reviews can cost your business dearly and generate mistrust, especially if it's a startup that hasn't yet managed to build a solid foundation online. While some negative reviews provide genuine feedback, there are spam and fake reviews that collect many opinions to outweigh the results of positive reviews.
While you might want to delete spam Google reviews right away to prevent them from razing your brand reputation, Google does not provide a direct option to delete any review. Dig deeper into this blog to understand how you can tackle spam and fake reviews.
Table Of Contents:
- Can You Delete Reviews On Google?
- Can You Turn Off Google Reviews?
- How To Delete Spam Reviews On Google?
- How Can Statusbrew Help You Manage Spam Reviews On Google?
- FAQ (Frequently Asked Questions)
You can directly jump to a section of your choice or keep scrolling.
Can You Delete Reviews On Google?
Google reviews do not require any verification or approval before posting. And Google doesn't offer a direct option to delete reviews. This is because people leave reviews on Google based on their experience. Since Google's mission is to provide accurate information to its users, you can't just remove reviews without their approval.
The closest option is to flag reviews from within your account to alert Google support of an issue, but you cannot delete them yourself.
Also, reviews are automatically processed by Google to detect inappropriate content, such as fake and spam reviews. It may take down reviews that are flagged to comply with Google policies or legal obligations.
However, it is possible to delete the reviews you might have posted on Google.
Can You Turn Off Google Reviews?
When setting up a Google My Business account, you also open it for reviews. This is not a feature that you can disable for your listing. But, the benefits of a complete and accurate Google listing outweigh the consequences of getting a bad review.
While you cannot choose to turn off Google reviews, you can take measures to optimize your business listing to ensure you gain maximum visibility and put your best foot forward.
How To Delete Spam Reviews On Google?
Delete Your Reviews On Google
Sometimes you might have reviewed the wrong business. But, all is not lost still! It's possible to delete reviews on Google that you wrote so you can start over. Here's how:
Step 1: Go to Google. Log in with the account you wrote the review.
Step 2: Search for the company you wrote a review. Click the "Google reviews" link.
Step 3: Find your review that you wish to delete.
Step 4: Click the three-dot menu.
Step 5: Click "Delete."
Flag Spam Reviews On Google
Before you learn how to flag spam reviews on Google, let us see the different kinds of Google reviews that should be flagged by a business to defend its online brand reputation.
What Kind Of Google Reviews Should A Business Flag?
- Spam and fake content
- Hate speech
- Offensive content
- Conflict of interest
- Malicious intent
- Irrelevant content
Fake reviews can be spotted in different ways, such as
- The buyer is not in your customer database
- The review is very brief and poorly documented
- Several negative reviews were posted in no time
- Link between the person giving the negative review and one of your competitors
- A competitor is mentioned in the review
- Transaction record does not match your database
- No customer service calls recorded
Ensure you know how to spot a fake review before flagging them.
How To Flag Spam Reviews On Google?
You can flag spam or fake review for removal using the below steps:
Step 1: Sign into your Google account.
Step 2: Go to the reviews section of your Google Maps listing or Google My Business profile.
Step 3: Locate the specific review you wish to flag.
Step 4: Click on the three dots to the right of the review.
Step 5: Select "Flag as inappropriate" from the dropdown menu.
Step 6: Select how the review violates Google's policies.
Step 7: Click "Submit."
Dispute A Google Review
If you tried to flag spam reviews but did not get the desired result, there's still a way to make your case before Google. Contacting Google Small Business Support will let you get in touch directly with a Google employee to make an argument as to why the review should be removed.
To dispute a Google review, follow the below steps:
Step 1: Log in to your Google account and go to Google Small Business Support.
Step 2: Scroll down to "Need more help?" and select "Contact us."
Step 3: Type "Dispute a review" in the "What can we help with?" box and click "Next."
Step 4: Select "Remove reviews" from the list below and click "Next step."
Step 5: Click on "Contact options" and click "Manage your Review Removal Request," and follow the prompts.
How Can Statusbrew Help You Manage Spam Reviews On Google?
Online reputation management tools like Statusbrew can help you to smartly handle the negative, spam and fake reviews not just on Google My Business and Google Play Store but also on App Store, Trip Advisor, TrustRadius, Yelp, and more from a single dashboard.
Here's how Statusbrew helps you to tackle negative, spam, and fake reviews:
- Get notified of negative reviews to get back to irate customers quickly.
- Auto-assign negative reviews to specific team members.
- Collaborate with your team members in real-time to handle negative reviews quickly.
- Use AI-powered sentiment analysis to understand audience emotions at a scale.
- Automatically route negative reviews to a particular inbox or team member.
- Auto-hide spam and trolls across your social real estate.
- Mitigate compliance issues using no password sharing and controlled team member access.
- Keep track of customers who constantly post negative, spam, or fake reviews across platforms using inbuilt CRM.
- Get in-depth brand reputation insights.
Statusbrew is an all-in-one social media management tool that supports Facebook, Instagram, Twitter, LinkedIn, YouTube, and even Google My Business.
FAQ (Frequently Asked Questions)
Here are some commonly asked questions on deleting reviews on Google:
Can Google reviews be traced?
Yes. Your IP address can be traced if you leave a Google review anonymously. Google can see your IP address when you post a review, even if you hide your name.
How long does it take Google to remove a review?
Usually, it takes 14 business days to review your request, verify it and remove the review.
How do I know if my Google review has been removed?
Log in from your profile. If you find a review that does not have a like or a share icon, that means that the review has been removed.