Top 5 Community Management Software & Tools In 2023

Nov 29, 2022 11 min read

Community management is all about engaging with an enthusiastic set of audiences with similar interests or values.

Brands build communities to interact and engage with their audience more personally through social media. That is where community management software for social media comes in.

A good community management software aids brands to engage with customers at scale, manage conversations, and get a lot more done. Read on to learn more about community management software and find your brand's perfect match.

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Community Management Statistics

  • Online communities are frequented by 76% of internet users.

  • According to a survey, people use various devices to participate in online communities, including blogs, forums, and vlogs.

  • In 2022, companies are starting to embrace this trend; according to a Forrester study, 60% of companies have branded online communities.

  • Only 40% of small businesses have an online community, whereas larger firms are generally more likely to have one.

  • Only 14% of internet users were skeptical of the information created and disseminated on social networking sites.

  • 36% more users of community websites believed that communities could foster meaningful dialogue.

What Is Community Management Software?

Community management is a joint effort to create a shared pool of current consumers, prospects, workers, social followers, and business partners to strengthen the sense of belonging and build relationships.

Community management software is a tool that helps to create, host, and manage an online community for a company or brand.

With a robust community management software, brands can maintain a functioning community.

A social media community can spread through trending social platforms like Twitter, Instagram, Facebook, Reddit, Snapchat, Quora, YouTube, Pinterest, LinkedIn, and their comment sections.

Many brands integrate their social media and customer management in one place. For instance, a lot of brands use Twitter as their customer service.
Usually, the best social media management solutions include community management tools for social media.

Statusbrew has a unified social inbox that helps brands to increase brand involvement towards their community. You can be proactive by including community engagement postings in your social media publishing, such as challenges, contests, or questions that invite comments.

unified-engage-inbox

Why Should Brands Use Community Management Software?

Using a community management software can help your brand save tons of time while offering customer support on social media like Twitter and Instagram. For instance, top brands like AdobeXD, Evernote, Domino's Pizza, Taco Bell, Zappos, and Glossier use Twitter as their customer support platform.

You can also respond to comments and reviews on Instagram, Facebook, Twitter, and other networds from a single collaborative team inbox. The following are some examples of how brands can use community management software:

  • Improve brand interactions with customers
  • Improve your brand’s marketing strategy
  • Respond to comments and reviews online
  • Streamline social media messages to one inbox
  • Target potential prospects
  • Implement customer affinity programs

Brands can maintain an active community with the help of community management tools by participating in discussions, addressing customer service inquiries, and sharing their interactions with team members. You can share comments with your crew, email topics to coworkers, see who else is reading conversations to avoid making redundant comments, and provide private notes and suggestions.

You may keep track of team activity, write internal comments, invite users, and assign tasks to team members. Moreover, you can work efficiently by responding quickly to conversations and converting your audience into brand advocates.

Top 5 Online Community Management Software

Effective interaction in the digital environment is crucial to keeping your target audience from feeling disconnected from your brand.

We've handpicked five of the best community management software so you don't have to hustle to find the perfect one for your business. Check them out!

  1. Statusbrew
  2. Khoros
  3. NapoleonCat
  4. Agorapulse
  5. Sociality

1. Statusbrew

Statusbrew is used by more than 10,000 global businesses, including Ford, Samsung, Dunkin Donuts, Lamborghini, Spotify, Shopify, and more. If you want to manage social media and build your community more quickly, Statusbrew is your one-stop solution.

Benefits Of Using Statusbrew

  • Bring all of your social chats into one inbox to collaborate and offer personalized, automated support for managing your community.

  • 100% real-time message and comments synchronization - Get instant updates of different conversation types from Facebook, Twitter, Instagram, Google My Business, LinkedIn, and YouTube into a single stream.

  • You can reply to user inquiries and conversations with Statusbrew's Engage inbox faster than ever.

  • Using the built-in filters, you can construct various Inbox displays to sort and rapidly access the most vital discussions effectively.

  • To help keep all relevant information and communication in one location, you can designate a Team inbox where you can build conversations.

  • You can automate your incoming social media chats using Statusbrew's Rule Engine.

one_inbox_for_all_your_conversations

  • You may save time by automating spam removal, hiding and deleting comments, tagging posts, and assigning approvers to your most important messages.

  • Statusbrew's Sentiment analysis instantly classifies each conversation as positive, negative, or neutral using highly trained AI for human interaction and language. (You can set up a rule that can automatically hide the negative comments)

  • Native social media monitoring and listening tools to update yourself about the industry and your brand.

  • Using Statusbrew, you can offer your audience the finest possible level of interaction because of its reliable and robust notification system.

  • Utilizing Statusbrew's Engagement Reports, you can assess how successfully your brand and team respond to messages on social.

Best Statusbrew’s Community Management Features

✔️ Streamline messages to one social inbox
✔️ Social monitoring and listening
✔️ Comment moderation
✔️ Quick and effective collaboration
✔️ Create custom rules for automation
✔️ Social CRM
✔️ Instant and dependable notifications
✔️ Insightful engagement analytics

G2 Reviews On Statusbrew

"Inbox zero - thanks to Statusbrew"

Statusbrew is one of the best social media monitoring tools I've used. I can monitor the conversations by slicing the noise on social media. I use this tool along with my other team members, and we are now able to respond to all communications in real-time. It helps to keep our inbox empty with its efficient engage inbox.

A review on G2

Check out more reviews on G2

Pricing

  • Lite: $69.00 /mo (billed annually)
  • Standard: $129.00 /mo (billed annually)
  • Premium: $229.00 /mo (billed annually)
  • Enterprise: Custom pricing

one_inbox_for_all_your_conversations

Want to learn more about how Statusbrew can help your business? Request a free demo now!

Try Statusbrew

2. Khoros

Khoros enables businesses to host and control peer-to-peer interactions where customers can get help, gain knowledge, and share experiences. Khoros is one of the oldest community management platforms in the market.

Benefits Of Using Khoros

  • By hosting genuine dialogues on the digital property, Khoros enables companies to increase their visibility and provide peer approval.
  • Establish a hub with Khoros where users can connect with subject matter experts, learn, and get questions answered wherever they are.
  • Develop sizable, vibrant communities using the content management, analytics, and experience of Khoros Communities, which offers tangible company value through increased customer acquisition, retention, and growth.

Best Khoros’s Community Management Features

✔️ Content moderation
✔️ Customizable branding
✔️ Reports and analytics
✔️ Gamification
✔️ Content syndication

Pricing

Custom

3. NapoleonCat

NapoleonCat is a social media management tool that instantly compiles your social media messages, reviews, and comments. All of these conversations may be responded to by community managers from a single dashboard called Social Inbox.

Benefits Of Using NapoleonCat

  • Automated responses to repetitious queries are provided via pre-made templates.
  • When specific terms or URLs (like those on your competitors' websites) are detected, spam messages are immediately buried.
  • Based on a list of disparaging words, offensive remarks are immediately removed.
  • With the aid of Brand24, you may search the web for mentions and entries related to your brand.
  • Make sure you are aware of what is trending. You can track all the timelines you want using TweetDeck's helpful dashboard.

Best NapoleanCat’s Community Management Features

✔️ Comment moderation
✔️ User-friendly Social Inbox
✔️ Auto-moderation feature

Pricing

  • Standard: $25.82 /mo
  • Pro: $63.31 /mo

4. Agorapulse

Agorapulse's community management features include one social inbox, collaboration, and social media listening. They are well known for their Boolean targeting feature. They offer both web and app interfaces to manage your community.

Benefits Of Using Agorapulse

  • You can review, assign, reply, or tag comments easily.
  • Agorapulse's one inbox captures organic/paid post comments, mentions, private messages, and reviews chronologically.
  • Be aware of key discussions taking place regarding your brand using their social media monitoring features.
  • By responding to consumer inquiries quickly, you may deliver exceptional customer service.
  • Watch for comments as they come in on social media sites like Facebook and Instagram to ensure a prompt response to compliments and criticism.

Best Agorapulse’s Community Management Features

✔️ Monitoring conversations
✔️ Customer segmentation
✔️ Content management
✔️ Reporting and analytics for post-Scheduling

Pricing

  • Pro: US$79/mo
  • Premium: US$199/mo

5. Sociality

From a single dashboard, marketing professionals can manage their social presence on Sociality.io. The tool comes really handy for Community Managers by enabling them to create and save reply templates and get back to messages and user comments instantly.

Benefits Of Using Sociality Community Management Tool

  • Engage with cross-network audiences. Manage every social media interaction from one Unified inbox.
  • Automate the publication of the material. You can plan, handle, and schedule social media updates as a team.
  • Easily track social media stats. Utilize sophisticated reports to guide strategy.
  • Analyze the brand's health. Pay attention to ongoing conversations on social media and the web to get valuable ideas.

Best Sociality’s Community Management Features

✔️ Automated responses to customer queries
✔️ Social listening
✔️ Monitoring online reviews
✔️ Reports with social KPIs
✔️ Competitor analysis

Pricing

  • Pro: $99/mo
  • Business: $199/mo
  • Enterprise: Custom price

How To Choose A Community Management Software For Your Business?

Your brand can handle customer complaints, turn your followers into devoted customers, and attract prospects and influencers with the community management method.

Additionally, you might receive comments, establish connections with other firms and work together, but most significantly, you might create a reliable brand voice that is audible on the internet.

No one community management software can do it all, but there is usually one that works best for your particular project. Community management relies on various factors, including your goals and the required functionality.

Instead of chasing the notion of the best community management software, starting with what you want to accomplish and evaluating software in light of those requirements is critical.

The steps to selecting the right community management software for your company are listed below.

Step 1: Understand Your Company’s Needs And Wants For Community Management

As you are here right now, we understand that you have already included community management in your social media marketing. It would be best if you had certain expectations or a checklist for your community management software.

Bonus Tip: When comparing the community management software, we recommend you concentrate on the tools you need rather than what you want.

Step 2: List Out The Most Needed Features In The Community Management Software

The list can differ from one company's requirement to another. You should look for the following features in a community management tool.

  • Streamline messages to one social inbox
  • Social monitoring and listening
  • Social media engagement features
  • Sentiment analysis
  • Collaborative space
  • Reporting and insights
  • Content management features like scheduling and publishing
  • Pricing compatibility

Step 3: Compare The Community Management Software And Tools

Do a self comparsion of the chosen tools by answering the following questions.

  • Will the community management software fit your needs?
  • Does it have sentiment analysis?
  • Do they have a social media monitoring tool?
  • How about the notifications?
  • Are there any comment moderation tools?
  • Is there real-time synchronization?
  • Is the platform easy to navigate and use?
  • Can your team members collaborate through the platform?
  • How easy is it to schedule and publish posts?
  • Is signing in easy?
  • How many insights and analytical tools are available?
  • How does reporting work?
  • What about the user experience?
  • How about the availability of customer support?

Step 4: Request A Demo

Finally, after deciding on the software, request a demo. This way, you can ensure your choice is correct without much confusion.

Statusbrew community management features can be the answer to all your questions. It integrates your social inbox, assembles your team, and develops automated workflows.

With Statusbrew's rapid and dependable notifications, you can experience a notification system that alerts you swiftly on the most convenient channel.

Analyze engagement data to better understand your team and audience and learn what your fervent brand supporters think. Gain access to the most critical engagement KPI while enhancing your team's effectiveness.

one_inbox_for_all_your_conversations

Sounds interesting? Request a free demo now!

Try Statusbrew

Role Of Community Managers

Twitter is one of many media that honors viewer participation. Additionally, 83% of Facebook users. favor brands with personalities. But how can businesses keep their voices while establishing a reputation for being innovative, relatable, and reliable?

The interaction between people and organizations has changed due to social media, which is why the social media community management function is now so crucial. Simply put, a community manager must negotiate the relationship between a brand and its customers.

Creating and upholding a brand's online and offline community and its public image is a key responsibility of community managers. They must negotiate with customers to establish a brand's relationship.

A tool for community management allows managers to oversee, engage, and interact with current and potential customers. Using it can simplify and streamline their social media community management tasks.

Choose Your Community Management Software Now!

Community management is a mix of customer service, social listening, and actively engaging with your followers.

Joining a free trial and demo of the tools you're interested in is the best way to decide which is ideal for your company. You can evaluate the capabilities of each software and test the features that are important to you.

Statusbrew Premium Features: 8 users, up to 15 social profiles, Sentiment analysis, paid social & team reporting, tools for monitoring profiles, centralized social inbox, hide comments on Facebook & Instagram, tools for unlimited scheduling, drafting, and queuing posts, social content calendar, best time posting queue, and high priority email support.

Sounds Interesting? Book a free demo now!

Try Statusbrew

Statusbrew is an all-in-one social media management tool that supports Facebook, Instagram, Twitter, LinkedIn, YouTube, and even Google My Business.

FAQs About Community Management And Tools

What are the benefits of online community management software?

Relationships and how your brand takes advantage of opportunities to engage with your community in open online spaces are at the heart of community management. Some of the major benefits of community management software include the following:

  • Quick And Easy Access to Quality Feedback
  • Grow Brand Loyalty
  • Attract More Customers
  • Metric-based Attribution
  • Cost-effective Marketing
  • Automated Accounts
  • Reinforced Security
  • Documentation Simplified

What is the cost of community management software?

The primary purpose of community management platforms is to establish an online forum for people (community members) to have fruitful conversations. Community members can express their ideas, concerns, and views.

The cost depends on the list of features you expect to have. It starts from $33 per month. Ranges from $800 to $20,000 per year.

Which is the best community engagement tool?

Statusbrew is the best community engagement tool for social media. To help companies and agencies receive the highest return on investment for their social media efforts, Statusbrew is a complete social media marketing and management platform for publishing content, monitoring conversations, increasing ratings, and reporting.

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Abi Ramamoorthy is a Content and Growth Marketer. She writes about social media platforms, marketing trends, and how to use social media effectively.