Frequently Asked Questions

Find solutions to common queries and issues with our comprehensive FAQ section for quick assistance

Getting Started Admin Publish Engage Reports Third Party Integrations

Frequently Asked Questions

What Keyboard Shortcuts Can I Use In Statusbrew?

Statusbrew offers keyboard shortcuts to make it even faster to use the platform.

In addition to working more efficiently, you may also want to use keyboard shortcuts in Statusbrew as an alternative to using a mouse.

Pro Tip: Press ⌘ + / on Mac or Ctrl + / on Windows to open the Keyboard Shortcuts dialog in Statusbrew.

Engage Shortcuts

The following shortcuts can be used in Engage:

Action	Shortcut (Mac)	Shortcut (Windows)
Open Macros	`s`	`s`
Conversation Add to Inbox	`i`	`i`
Assign a Conversation	`a`	`a`
Open Conversation	`o`	`o`
Close Conversation	`y`	`y`
Previous Conversation	`k`	`k`
Next Conversation	`j`	`j`
Conversation Priority	`p`	`p`
sentiment	`e`	`e`
Reply and Close/Open	`⌘ + Shift + Enter`	`Ctrl + Shift + Enter`
Reply to Conversation	`⌘ + Enter`	`Ctrl + Enter`
Open Conversation Details	`]`	`]`
Snooze	`h`	`h`
New conversations	`f`	`f`
Add Note	`n`	`n`

Other Shortcuts

The following shortcuts can be used anywhere in Statusbrew:

Action	Shortcut (Mac)	Shortcut (Windows)
Toggle Sidebar	`[`	`[`
Show Shortcuts List	`⌘ + /`	`Ctrl + /`
Close Dialog	`Esc`	`Esc`
Close Sidenav	`Esc`	`Esc`

Have a suggestion for a new keyboard shortcut? Contact our support team.