Troubleshooting When The Live Chat Support Button Doesn't Appear
The fastest way to get in touch with Statusbrew's support team is through the Live Chat support.
The Support Team is available Monday - Friday, on a 20-hour basis. If you encounter technical issues while using the platform and need to contact the Support Team, you can use the following options:
To use Live Chat Support:
Click on the chat icon in the bottom right corner of your screen
If the Chat Button isn't appearing on your Statusbrew dashboard and you would see something like this:
Follow these steps to troubleshoot the issue.
When You Have An Ad Blocker Installed!
You won’t be able to use the Live Chat support if you have an Ad Block installed since most ad blockers usually disable pop-ups of all kinds, even the good ones! 🥹 Here's how you can disable your Ad blocker for Statusbrew:
When you don't have an Ad Blocker installed!
If you don't have an ad blocker installed but still don't see the chat support button, there can be a few reasons for it:
You're using a VPN which blocks certain websites from loading (in this case intercom.com)
Your computer's firewall settings are blocking the popup from loading
To troubleshoot these, you might need to reach out to your IT admin.
Or if you'd like us to help you with it, just book a call with us from this link and we'll get you sorted.
Backup support methods:
Platforms help - support@statusbrew.com
Billing help - sales@statusbrew.com
CS Manager - shivam_devgan@statusbrew.com