Agent Online Status

Statusbrew lets customer support teams set their availability (online, away) to ensure customer issues get routed to available agents in real time.

If you are part of a social support team or are responsible for addressing customer queries on social with Statusbrew, you can manually set your availability status from Settings.

By setting your online status, you can ensure that customer issues are routed in real-time and assigned to Statusbrew users who are available to accept new work.

Your status is indicated by a yellow or green colored dot beside your profile avatar on your Statusbrew dashboard, with green representing active status and yellow representing away status.

Online team members are also displayed in Engage at the bottom left corner. The Online Members indicator shows the current availability of team members by displaying the number of members currently online. Clicking on Online Members will show the names of available team members. This Online Members indicator will not appear in your Engage inbox if none of your team members has an active status.

Your user status also appears in key areas like in Planner under Post details and in Compose when adding Watchers and users in Share with, in Engage, under Contact notes, Conversation notes, when assigning conversation to users and under Asset notes and when selecting Watchers in Publish.

How Do I Set My Status in Statusbrew?

1. From the Statusbrew dashboard, click on your profile avatar at the bottom left corner.

2. Click Update your Status. You can also click on Set yourself as active to immediately change your status to active if your current status is away.

3. Select any one status from:

   • 🍵 On a break

   • 📞 On a call

   • 🚗 Commuting

   • 📅 In a meeting

   • 🏡 Working remotely

   • 🤒 Feeling sick

   • 🏖️ On a vacation

4. To automatically remove your status after some time, click the dropdown under Remove status after... and select any one duration

   • 30 minutes

   • 1 hour

   • 4 hours

   • Today

   • This week

   • Choose date & time

5. Click Update

   

Your status will appear below your username in the User settings menu. Click Clear status to immediately remove your status. To make a change to your current status or status removal time, hover over your current status and click Edit.