Reputation management has become an important pillar of digital marketing in recent times, and when it comes to helping businesses manage their online presence across different directories, review sites, and social media platforms, Yext stands as an industry leader.
However, Yext is slowly losing its charm these days. Reasons? A number of them:
Slow response time: Some users have complained that Yext is slow to respond to customer requests, especially for larger projects.
A decline in support quality: Recently, a lot of Yest users have complained about the quality of Yext's support declining.
Difficult to change vendors: Once you start using Yext, it can be difficult to switch to another provider.
High cost: Yext is a relatively expensive solution, especially for small businesses.
The reporting feature is not robust: Yext's reporting feature is helpful for tracking the performance of your listings, but they are not as comprehensive as some other solutions.
There are a number of Yext alternatives and competitors that offer similar features and benefits at a much more affordable price and with better customer support.
In this article, we will reveal the top 10 Yext alternatives and compare their features, pricing, and overall performance. Whatever your reason for checking out Yext competitors, you are sure to find a solution that meets your business’s needs on this list.
Table Of Contents:
- Salesforce Experience Cloud
Statusbrew is an online reputation management tool that brings together a ton of conversations scattered across multiple apps and websites and puts them in one centralized dashboard. Apart from creating, scheduling, & publishing posts, Statusbrew helps marketers protect their brand reputation using its AI-enabled advanced comment moderation feature.
Why Go For Statusbrew Over Yext?
Pricing: Statusbrew is more affordable than Yext, especially for small businesses.
Focus on social media: Statusbrew is specifically designed for social media management, while Yext is a more general-purpose platform that can also be used for managing listings.
Better reporting: Statusbrew's reporting features are more comprehensive than Yext's. This makes it easier to track the performance of your social media campaigns.
Better customer support: Statusbrew's customer support is generally considered to be better than Yext's. Representatives are more responsive and helpful, and they are more likely to be able to resolve your issues quickly.
Ease of use: Statusbrew is generally considered to be more user-friendly than Yext. The interface is more intuitive, and there are fewer features to learn.
Reputation Management Features Of Statusbrew
|Facebook, Instagram, Twitter, LinkedIn, Pinterest, YouTube, Google Business, App Store, Play Store, WhatsApp
|Get notified of all incoming reviews
|Improve your customer satisfaction by quickly responding to negative reviews
|Ensure that all reviews are handled promptly by the appropriate team members.
|AI-powered sentiment analysis
|Understand how your customers are feeling about your brand, products, and services
|Automatically route reviews
|Streamline your review management process and ensure that all reviews are handled by the right people
|Collaborate in real-time
|Improve your customer service by collaborating with team members to resolve customer issues.
|Controlled Team member access
|Reduce the risk of data breaches and ensure that your reviews are handled in a compliant manner.
|Protect your brand reputation from negative comments and trolls.
|Get a holistic view of your customers and their interactions with your brand
|Identify new opportunities to grow your business
|Brand reputation insights
|Know how your customers perceive your brand and identify areas for improvement
- Standard: $129.00 per month
- Premium: $229.00 per month
- Enterprise: Custom pricing
Birdeye helps businesses collect, manage, and respond to customer feedback.
- Customize your messages to different platforms to provide the best customer experience.
- Schedule when to contact customers immediately after a sale, several weeks or days later.
- Request customer feedback through Facebook, text messages, emails, in-store mobile kiosks, Birdeye microsite, or Birdeye's website.
- Easy to monitor and analyze reviews across different platforms.
- Use your customer databases and receive more feedback by coordinating with several apps and platforms.
- Respond to feedback through Birdeye's platform, where you will also get sample responses that you can send or modify.
- Auto-monitoring of reviews according to the rules you set.
- Promote customer reviews across various social media platforms.
- Build a microsite for all your customer feedback in one place.
- Create and send surveys to record customers' views and track their issues with you.
- It helps you manage every online listing of your company.
Salesforce Experience Cloud
Salesforce Experience Cloud is a cloud-based platform that allows you to connect with customers, partners, and employees. It helps businesses improve customer satisfaction, resolve support tickets quicker, and better understand and manage customer communities.
- Create personalized user experiences by using CRM data to power workflows & information from any source.
- Create a unified knowledge repository by publishing articles for customers & agents.
- Offers a high level of security & control over client & user roles, data-sharing models, and administrative rights.
- Streamlines the placement, management, & support of the entire case lifecycle
- Guide your customers step-by-step through any business process.
- High focus on data protection.
- Create roles & permission sets to determine which users can access which data.
- Streamlines the sharing of documents with customers & partners & facilitates collaboration with them
- Experience Builder to revamp the entire design of the portals & build a new digital experience using custom or pre-built components.
- Centralize digital experience management, content management, administration, and moderation.
- Measure, analyze, and optimize your experiences with customizable dashboards.
- Create & store native content without leaving the Salesforce platform.
- Structure content around topics & show your audience the most recent recommendations.
- These recommendations can be based on age, popularity, and featured content that they can follow or subscribe to.
- See how your clients are engaged with the community.
- Analyze data to understand your community better & improve your service.
- Self-Service Pricing: $2 per login
- Partner Relationship Management: $10 per login
- External Apps: $15 per login
- Salesforce CMS: Custom
SOCi is a leading all-in-one marketing platform that helps multi-location businesses manage their digital presence. SOCi's customers include top brands like Ace Hardware, Sport Clips, and Anytime Fitness. SOCi makes it possible for businesses to strengthen and scale their digital presence while protecting their reputation.
- Create content that is more likely to be seen and engaged with by your audience.
- It offers a library of highly curated content that you can use to create your posts.
- Use this library to create custom content tailored to your audience.
- Create quality posts, contests, and coupons that are automatically scheduled to be posted on multiple pages on all the major platforms at the best local time.
- Manage your social comments, reviews, and notifications across all major networks under one platform.
- Pull and respond to reviews from Yelp, CitySearch, Google, and other social media networks in one platform.
- SOCi's Workflow Solutions feature allows you to streamline client or administrative approvals.
- Get your content approved and published quickly.
- Track changes and ensure that all of your content is up-to-date.
- Track the performance of your social media campaigns & make necessary adjustments.
- Boost content and promote social ads across your locations, using dynamic content and images to localize your message.
Reputation.com is an online reputation management tool that helps businesses monitor & improve their online reputation.
- Track your online reputation across various channels, including review sites, social media, and search engines.
- Provides detailed reports on your online reputation
- Respond to negative reviews & comments promptly.
- Surveys your customers to collect feedback that you can use to improve your products or services.
- Reputation Live helps you generate review requests to send directly to customers through text messages & other similar formats.
BrightLocal is a popular online reputation management software that helps businesses track their reviews and improve their search engine optimization (SEO). It also offers social media integrations to help businesses respond to comments about their products and services quickly on social media.
- Allows businesses to track their reviews across various websites, including Google My Business, Yelp, and Facebook.
- Offers a variety of SEO tools to help businesses improve their website content, such as keyword research and backlink analysis.
- Integrates with social media platforms
- Single Business: $35 per month
- Multi Business: $60 per month
- SEO Pro: $90 per month
Brandwatch is a social media marketing & consumer insights suite that offers AI-powered social listening tools and content marketing analytics features. It is particularly useful for businesses that want to create data-driven content.
- Provides data that can be used to create smarter content curation and audience segmentation
- Shows historical data and KPIs in real-time.
- Includes a social content calendar, collaboration, Smart Inbox, social listening, analytics, and paid social media management features.
- Brandwatch's analytics capabilities are some of the most advanced in the industry.
- It can track data over long periods, allowing businesses to generate more detailed reports.
- Brandwatch is a Meta business partner, so businesses can use Facebook Messenger in their SMM campaigns.
- Brandwatch's AI-powered deep social listening helps businesses identify content trends on social media and highlight the topics their target audience is interested in.
Brand24 is a media monitoring tool that helps businesses track their online reputation. It is a simple and easy-to-use platform that can help businesses identify and categorize brand mentions, track sentiment, and identify influencers.
- Track brand mentions on social media, news websites, and other online platforms.
- Automatically analyze brand mentions and identify the sentiment around them, such as positive, negative, or neutral.
- Identify influencers who are talking about your brand.
- Generate reports that track your brand mentions over time.
- Simple and easy-to-use platform
- The support team is responsive, knowledgeable, & always willing to help.
- Individual: $79 per month
- Team: $149 per month
- Pro: $199 per month
- Enterprise: $399 per month
Chatmeter is a social media management software that helps businesses manage their online presence across various channels.
- Help you create, update, optimize, publish, monitor, and protect your business listings from duplicates.
- Collect, analyze, and respond to customer reviews.
- Schedule and publish social media posts, track trending hashtags, and analyze engagement metrics.
- Track your Local brand visibility (LBV) score, which is a measure of how visible your business is online.
- Analyze the sentiment of customer feedback.
- Sends you real-time alerts about new reviews and other important events.
Vendasta is a white-label local citation-building and management platform that helps digital marketing agencies manage their clients' online presence.
- Create, update, and manage your clients' business listings on different directories and search engines.
- Collect, analyze, and respond to customer reviews.
- Offers SEO tools and services to improve your clients' search engine ranking.
- It helps you offer full-service listing management to your clients without having to dedicate in-house talent to the job.
- Create custom local SEO packages for your clients.
- Free: $0 per month
- Essentials: $359 per month
- Professional: $749 per month
- Premium: $1579 per month
- Custom: $3099 per month
How To Choose The Best Yext Alternative For Your Business?
When choosing a Yext alternative, here are some factors to consider:
Features: What features are most important to your business? Do you need local listing management, review monitoring, or competitor analysis? Make sure the platform you choose offers the features you need.
Ease of use: How easy is the platform to use? Can you navigate it easily, even if you are new to local SEO?
Pricing: How much does the platform cost? Compare each platform's pricing plans and ensure you are getting the features you need for the price you are willing to pay.
Customer support: How good is customer support? Is it easy to contact customer support if you have questions or problems?
Reputation: What is the platform's reputation in the local SEO industry? Read reviews from other users to make sure you are choosing a reliable and trustworthy option.
Yext is a helpful online reputation management tool, but it may not meet your specific needs. It also lacks some advanced features that you may need for a good online presence. You may want to consider other Yext alternatives if this is the case.
Many different Yext competitors are available, each with unique features. You can try out each of the tools on the list above and choose the one that will help your business the most.
If you choose Statusbrew, you can be sure to manage your reviews on major platforms from the same dashboard. We also offer a free trial, so you can try our platform before you buy.
Sign up for a free trial of Statusbrew today and see how we can help you improve your online reputation!
Statusbrew is an all-in-one social media management tool that supports Facebook, Instagram, Twitter, Linkedin, YouTube, and even Google My Business.