We emphasize the importance of social media engagement and responding to each & every query from your customers.
But what if you're getting thousands of comments & hundereds of DMs across social every day?
This type of engagement is what many of our customers get daily!
If you try to manage all of this manually, you're going to need a team of 5 people working right through the clock. It seems inefficient, right?
Thankfully, there are a few social media engagement tools available in the market that'll help you take care of all this without spending a lot of time & efforts.
In this blog, we'll take a look at the best social media engagement tools. For better segmentation, we've broken down our list in two categories i.e.
- Best social media engagement tools for small & medium businesses
- Best social media engagement tools for enterprise businesses
Best Social Media Engagement Tools For Small & Medium Businesses
Take a look at some of the best social media engagement tools for Individual entrepreneurs and small & medium businesses. Several tools in this list have enterprise plans as well.
If you're looking for a analytics tool, you can check out our list of Top Social Media Analytics Tool as well.
Statusbrew is a full fledged social media engagement tool that supports Instagram, Facebook, Twitter, YouTube, LinkedIn, and even Google My Business.!
It empowers you to make each customer feel valued and ensures long-term loyalty by responding quickly to customer queries across social with Statusbrew's unified Engage inbox.
One Inbox For All Your Messages
Get real time updates about all your conversations and messages from Facebook, Twitter, Instagram, LinkedIn into a single stream.
Automatically hide, delete, reply & assign conversations to your team based on their status, type, and social channel. Statusbrew's notification system notifies you instantly on the most convenient channel (for real-time responses) be it Slack, Mobile, Desktop, & Email.
Understand which days and hours your team is busiest in a day, measure their performance by analyzing their response time, conversation volume, and conversations closed.
and much more!
Take a look at Statusbrew's engagement features & claim your free 7 day trial for Statusbrew when you sign up.
Hootsuite help you provide efficient & personalized customer service on social media. Hootsuite’s social inbox helps you monitor & respond to messages from different networks.
You can set permission levels for team members, quickly create and assign tasks. Through a single dashboard, any team member can respond to messages, comments, and mentions promptly.
Summing Up: Hootsuite is one of the best & most used social media engagement tool in the market right now. But it does have a couple of issues, such as the dated interface and a steep learning curve.
Socialbakers is another social media engagement software that uses AI (artificial intellgence) for its inbox automation features.
Socialbakers has a suite of engagement features such as conversion tracking, contact management, sentiment analysis, multi-account management, and much more.
Summing Up: Socialbakers does have a lot of features that'll help you manage your social media efficiently, but they all come with a hefty price tag. It is quite expensive for small and medium businesses, which hinders the use of it for them.
4. Zoho Social
Zoho Social is the next social media engagement tool on our list. It is a real-time social media monitoring tool for your business.
Zoho social lets you monitor hashtags and keywords, find new leads, and listen to what customers say about your brand on social media.
Summing Up: Zoho Social offers a lot of features for its pricing. But does not provide enough bells & whistles if you're managing social as a team. It also lacks YouTube & Pinterest integration, which can be off-putting for many.
5. Sprout Social
Sprout Social is another popular social media engagement tool that helps brands build meaningful and lasting relationships with their customers on social.
Sprout Social lets you easily collaborate with team members and manage social as a team. It also offers third-party integration with many apps such as Salesforce & Uservoice that lets you manage customer support & interactions through a single inbox.
Summing Up: One of the USPs of Sprout Social is the ability to manage social as a team. But if you decide to add 3-5 users to your Sprout Social plan, it's going to be expensive. Also, simple actions in the app, such as assigning a conversation to a team member, require too many clicks.
6. Brand 24
Brand24 is the next social media engagement tool on our list. Brand24 provides you with access to brand mentions across social, news, blogs, videos, forums, reviews and more.
Brand24 is focused on helping you manage your brand's reputation online. It's a great monitoring tool that comes with features like hashtag tracking, automated sentiment analysis & competitor tracking.
Summing Up: As its name suggests, Brand24 lets you be on top of every brand mention all the time. It lets you go beyond your social feed to listen to what people are saying about your brand. There's a learning curve for this tool, and it can be a bit difficult to use compared to some other tools on this list.
Sendible helps you stay on top of conversations on Instagram, Facebook, Twitter, YouTube and LinkedIn. You can respond to comments and messages in one place.
Sendible's sentiment analysis helps prioritize your replies for an immediate response by highlighting whether messages and mentions are negative, positive, or just neutral.
Summing Up: Sendible is one of the leading social media engagement tools for agencies looking to manage social media engagement more effectively for their clients. However, it lacks a bit when it comes to reporting certain engagement metrics such as response time, etc.
NapoleonCat lets you manage social media interactions on Facebook, Instagram, Twitter, LinkedIn, YouTube and Google My Business from one social media inbox. It helps you improve your response rates by monitoring all incoming messages in real-time and handling them swiftly.
NapoleonCat offers some pretty helpful features to help you track the performance of your social customer service team. Using these reports, you can grow your social media team's performance and get better results!
Summing Up: NapoleonCat's automation features give it an edge over some of the other tools in our list. It also offers pretty decent team collaboration utilities and supports all the major social media networks.
Agorapulse sync all your incoming conversations for all your profiles so you can review, assign, reply or label them. You can easily connect all your Facebook, Instagram, Twitter, LinkedIn, and YouTube profiles.
Agorapulse's social inbox comes with helpful features such as filters, bulk actions, saved replies, one-click translations, and team assignments.
Summing Up: Although Agorapulse offers a lot of features that'll help you respond to customers on social, it comes with a few shortcomings as well. There's no unified stream of engagement available for different social profiles on a single network. It also lacks when it comes to third-party integrations & timely notifications for team collaboration.
If you prefer connecting with customers over Twitter, TweetDeck can be a worthy option. It lets you organize multiple twitter accounts and track and share searches with your team members while keeping control over who sees the important information.
TweetDeck helps you categorize and collate conversations, topics, groups, and threads. You can split up the screen into multiple columns, which makes monitoring much more manageable.
Summing Up: TweetDeck can be a fantastic option if you're trying to focus your engagement efforts on Twitter. The platform is free to use and offers decent features as well.
11. Facebok Creator Studio
If Facebook & Instagram are your preffered channels for connecting with customers, Facebook Creator Studio can be a worthy option. You can manage all forms of engagement such as comments, mentions, messages, reviews, etc from Facebook Inbox.
For businesses that have just started with providing customer service on social, Facebook Creator Studio can do the job just fine. All your engagement across Facebook & Instagram syncs up in one place. You also get the option to manage engagement as a team and assign different roles to team members.
Summing Up: Facebook Creator Studio is Facebook's own native dashboard that you can use to manage engagement across Instagram & Facebook. It's totally free and if you don't get a lot of engagement it can be a good choice. Once you start getting hundered & thousands of comments, you might want to move to a tool that'll help you easily manage everything.
These are some of the best social media engagement tools for small & medium businesses. If you are looking for social media engagement tools for enterprises, take a look at the tools mentioned below.
Best Social Media Engagement Tools For Enterprise
The tools mentioned above cater to entrepreneurs and SMBs. And while most of them offer enterprise plans (check out Statusbrew’s enterprise plans), there are tools that exist just for the enterprise segment of social media management. Let’s take a look at them.
Sparkcentral helps you listen, support and engage with your customers on multiple social channels. It primarily focuses on providing customer service on Whatsapp along with other channels such as Messenger, Viber, Instagram, etc.
Sparkcentral helps you create a Virtual Agent Framework that enables live agents to collaborate with AI-backed chatbots in a way that yields the highest agent productivity and best customer experience.
Summing Up: Sparkcentral offers a unique value proposition if you aim to use automated chatbots to provide customer service on platforms such as Whatsapp and other dedicated messaging platforms.
Sprinklr is one of the leading customer experience management management platform. With Sprinklr, you can connect with your customers on various channels and deliver the best customer experience your brand has to offer.
Sprinklr lets you hear what your customers are saying across the Internet, including 23 social platforms & 11 messaging channels. You can then use this knowledge to provide personalized and instant engagement to your customers.
Summing Up: Sprinklr is one of the best social media engagement tools for enterprise businesses. However, it can very expensive, even on its lower-tier plans.
Khoros is one of the top rated social media engagement tool for enterprise. It helps you monitor & respond at any volume to build customer satisfaction on social.
Khoros lets you easily engage with customers on mobile-based platforms such as Whatsapp, Apple Business Chat & more. Thanks to the added convenience of messaging platforms, you can serve more customers daily.
Summing Up: Khoros enables you to handle & resolve more customer conversations with an easy to use, unified interface & smart AI-backed workflows.
If you're looking for an enterprise social media engagement tool, these would be our recommendations.
These are the top social media engagement tools that we recommend.
Most of these tools offer a free trial, so you can sign up to see if its the right fit for your business and then make an informed decision.
Statusbrew offers engagement-focused plans. Take a look & claim your free 14-day trial (no credit card, no obligation) for Statusbrew when you sign up.
If we have missed your favorite tool or if you have any queries regarding these tools, let us know via the comment section below.