It's critical for enterprises with multiple business units and cross-regional teams to streamline their digital care workflows and visualize a centralized view of the buyer's journey on social.
Enterprise social media management tools empower teams with complete accessibility to all social media marketing activities and solve the issue of fragmented communication and operational inefficiencies.
To help you shortlist one, I have compiled a list of 10 best enterprise social media management tools to enable your business to deliver the best omnichannel experience.
Statusbrew
Highly known for our automations and scalability, Statusbrew is proud to cater to the growing needs of many enterprises.
We offer custom pricing and access to all our premium plan features for enterprises. Plus, you get additional security, support, separate client logins, a dedicated account manager, custom integrations, 1:1 team training, etc., as per your organization’s requirements. To learn more, check out our Enterprise tier.
If you have a custom requirement, feel free to book a demo/chat with us or try our 14-day FREE cardless trial.
Statusbrew efficiently handles multiple accounts, users, and social media platforms. You can not only automate, engage, and analyze your social efforts but also organize and optimize your community management process by automatically routing conversations to the right team based on their expertise, ensuring quick responses to your audience.
Besides, with Statsubrew, you can also simplify team collaboration by managing user permissions to submit, review, approve, or reject posts and track your team’s social media activity.
Further, Statusbrew’s automation builder lets you set rules based on conditions such as sentiment, keywords, UTM, and campaigns to auto-hide or delete any inappropriate comments on Facebook and Instagram.
You can access 20+ reporting templates (multi-channel overview, audience sentiment analysis, tag reporting, engagement reporting, etc.) with CSV, PDF, or live links as exporting options to meet your data needs. We also offer an 18-month data backfill (very few platforms give you backfill) to take care of your data when switching platforms or starting fresh.
A quick overview of key features:
If this meets your enterprise requirements, let us know. Our team is all in on providing proactive onboarding support!
Sprout Social
Sprout Social is an end-to-end social solution for enterprises, providing features such as monitoring, scheduling posts, location monitoring, analytics, and team management with approval workflows.
It's well-grounded reporting capabilities and solid social CRM & help desk features make this enterprise social media software instrumental for large organizations. They offer custom pricing for enterprises where you get everything from Advanced Plan, plus:
| Feature | Available |
|---|---|
| Tailored implementation and onboarding | ☑️ |
| Professional consulting services | ☑️ |
| 24/5 customer support | ☑️ |
| Social Listening | ☑️ |
| Premium Analytics | ☑️ |
| Employee Advocacy | ☑️ |
| Influencer Marketing | ☑️ |
If you are concerned with the pricing, you can research Sprout Social alternatives.
Hootsuite
You can get more engagement, leads, and sales with Hootsuite besides leveraging the platform’s collaborative insight ecosystems. Hootsuite's key features include content creation, publishing, inbox, advertising, monitoring & analytics, catering to the requirements of large enterprises with social management solutions.
It is effective for brand advertising as its automated ad solution helps design and launch an ad campaign on social media swiftly. Besides, you can set up alarms to get ideas about competitors, track risks and opportunities, or observe unprecedented spikes in volume or brand sentiment.
They offer custom pricing for enterprises along with a free trial. You get everything in the TEAM Plan, plus:
| Feature | Available |
|---|---|
| Starts at 5 users | ☑️ |
| Starts at 50 social accounts | ☑️ |
| Approval workflow and asset management | ☑️ |
| Content Library | ☑️ |
| Automated engagement tools | ☑️ |
| Organic and paid campaign management | ☑️ |
| Single sign-on | ☑️ |
| Unlimited ad spend | ☑️ |
| Free Hootsuite Academy training | ☑️ |
| Advanced social listening | ☑️ |
| Advanced analytics | ☑️ |
| Advanced inbox | ☑️ |
| Employee advocacy | ☑️ |
If you are concerned with the pricing, you can research Hootsuite alternatives.
Sprinklr
Sprinklr has unmatched scalability for the largest enterprise brands. With features like in-depth listening, the broadest channel coverage in the market, enterprise-grade reconfigurability, global governance, and Unified CXM, it elevates the online experience for enterprises and helps them manage their social efforts.
Ideal for large enterprises, it's great for social listening, publishing, scheduling, and data analysis. They offer custom pricing for enterprises along with a free trial, and you get everything from Self-Serve Plan plus:
| Feature | Available |
|---|---|
| 30+ channels with support | ☑️ |
| In-depth listening | ☑️ |
| Competitor benchmarking | ☑️ |
| Media monitoring | ☑️ |
| Unified reports | ☑️ |
| Smart approvals & intent analysis | ☑️ |
| Alert on non-compliant posts and response suggestions | ☑️ |
| Access to Generative AI | ☑️ |
| Custom governance workflows | ☑️ |
| Social Selling | ☑️ |
| Local Marketing | ☑️ |
| Employee advocacy | ☑️ |
Meltwater
Meltwater's suite of solutions is great for enterprises that want to work seamlessly, at scale, to deliver competitive advantage.
You can regain control of your brand with features like social listening, executive reporting, cross-team collaboration, consistent metrics, and enterprise-level support to maintain a positive brand reputation. You can also analyze audience behavior easily with their social data reports.
They offer custom pricing for Enterprise Plan, creating a specialized solution for your global brand that provides you with a 360º view of consumer and market intelligence. You get:
| Feature | Availability |
|---|---|
| Unified comprehensive datasets | ☑️ |
| Smart AI | ☑️ |
| Premium services | ☑️ |
| Best-in-class integrated solutions | ☑️ |
eClincher
eClincher is great for enterprises especially focussed on social media publishing, engagement and reporting. It does everything you can expect from a good social media management tool with content queues, RSS feeds, conversation management, and more.
Its key features include managing online brand reputation, AI publishing Inbox, analytics, listening, local SEO, team collaboration, monitoring keywords, hashtags, mentions, and much more.
You get a customized quote for the Enterprise Plan along with a free demo.
| Feature | Available |
|---|---|
| Meet with a client specialist | ☑️ |
| Users - Custom | ☑️ |
| Profiles - Custom | ☑️ |
| 24/7 Live Support | ☑️ |
| Mobile App & Free Integrations | ☑️ |
| Local Listings Management | ☑️ |
| Local SEO | ☑️ |
Agorapulse
Agorapulse is also a great option for enterprises. Its key features include scheduling, a visual calendar, a social inbox, analytics, and team collaboration. It is very useful for competitor analysis and allows boosted Facebook posts to capture the attention of your target audience.
In addition, with Agorapulse's powerful features and unrivaled customer support, you can streamline your agency's social media workflow, manage multiple social media accounts, and drive positive results.
Enterprises can opt for its Advanced plan ($119 per user/month, billed annually) or Custom solutions, depending on your requirements. For custom solutions, you get everything from Advanced Plan, along with a free trial plus:
| Feature | Available |
|---|---|
| Unlimited social profiles | ☑️ |
| Unlimited Shared Calendars | ☑️ |
| Priority email, chat, & phone support | ☑️ |
| Dedicated Account Manager | ☑️ |
| Quarterly Business Reviews | ☑️ |
| Single Sign-On | ☑️ |
| CRM Integration | ☑️ |
| Schedule Facebook Boosted Posts | ☑️ |
| Open Reports API | ☑️ |
Facelift
Facelift is great for complex organizations with the need for advanced security or data integration.
Designed for corporations of all sizes, it allows enterprises to efficiently manage all social activities, advertise, monitor, analyze, and publish content across social media with just a few clicks.
With features like Multichannel Community Management, organizations can optimize customer engagement and generate automatic reports. You can also access single-click cross-channel publishing, Audience Targeting, Automated Publishing, Brand Management, Competitor Analysis, and much more.
Their Enterprise Plan is on request. You get everything from Bussiness Plan, plus:
| Feature | Availability |
|---|---|
| Unlimited Users | ☑️ |
| Single Sign-On | ☑️ |
| Audit log | ☑️ |
| Salesforce integration | ☑️ |
| Custom Data Retention | ☑️ |
| Company notifications | ☑️ |
Hubspot
HubSpot's social media tool seamlessly integrates with its all-in-one marketing platform. This integration allows businesses to unify their social media efforts with other marketing strategies such as email campaigns, SEO, and CRM, providing a comprehensive view of their marketing performance.
You can effortlessly track and compare results across various channels, offering clear insights into their social media ROI. Its dual role as a marketing platform and CRM bridges the gap between sales and marketing departments, ensuring a cohesive and data-driven approach to your social media strategy.
Hubspot’s Marketing Hub Enterprise Plan starts at $3,600/mo and includes 5 seats with additional seats starting at $75/mo. You get access to all its Professional Plan features plus:
| Feature | Available |
|---|---|
| Includes 10,000 marketing contacts | ☑️ |
| Limit access to content and data | ☑️ |
| Custom events | ☑️ |
| Organize teams | ☑️ |
| Multi-touch revenue attribution | ☑️ |
| Customer journey analytics | ☑️ |
| Custom objects | ☑️ |
Emplifi
Enterprises can opt for Emplifi to amplify their brand, connect with communities, and measure results across social media. It offers features like content velocity and visibility, influencer marketing optimization, brand reputation management, customer intelligence, and competitive benchmarking, which most modern enterprises need to amplify the right brand experiences at every touchpoint.
You can do a lot with Emplifi’s Social Marketing Cloud, which offers analytics, listening, publishing, community care, and much more to manage social media today. Besides that, Emplifi Social Commerce Cloud will help drive revenue growth by delivering modern commerce experiences your customers expect.
You need to contact their sales team to get your Enterprise custom quote. You get:
| Feature | Available |
|---|---|
| Social media management | ☑️ |
| Scheduling and publishing | ☑️ |
| Content feed | ☑️ |
| Analytics | ☑️ |
| 24x7x365 Service and Learning Centers | ☑️ |
| Community management | ☑️ |
| Paid analytics | ☑️ |
| Dedicated Customer Success Manager | ☑️ |
| Listening | ☑️ |
| AI capabilities | ☑️ |
| Auto-labeling and sentiment tagging | ☑️ |
| Influencer marketing | ☑️ |
Key Features Of Enterprise Social Media Tools
Pricing & Transparency
Transparency in pricing is the first factor you should consider when selecting a suitable social media management tool. While it is okay to make considerations around features, I would advise you take strictly scrutinize pricing vs. the features offered. Don't opt for something that doesn't make sense to your team or enterprise’s budget. Opt for a tool that caters to both needs comfortably and definitely offers a FREE trial opportunity (basic transparency).
Comprehensive Analytics & Reporting
Look for tools that provide in-depth analytics to measure the performance of your social media efforts. Analytics should cover audience demographics, conversion tracking, and internal team performance reports.
Integration
Ensure the social media tool integrates with other important business applications and softwares you have used for years. Integration with CRM, marketing automation, and analytics tools is crucial for a unified workflow.
Collaboration Features
Opt for a tool that facilitates easy collaboration among multiple team members. Features like approval workflows, task assignments, and team communication will enhance your team's efficiency.
Social Listening & Monitoring
Ensure the tool offers social listening and monitoring capabilities to track your brand mentions, industry trends, and competitor activities.
AI Features
AI-powered features will help you to automate tasks such as content creation, scheduling, and analytics. These will free up your time so that you can focus on more strategic initiatives.
Sentiment Analysis
Look for tools that offer sentiment analysis features to gauge the tone of conversations surrounding your brand. This will allow you to identify positive sentiments, address concerns, and manage reputational risks.
Security & Compliance
Search for tools that adhere to industry security standards and data protection regulations. Ensure the enterprise social media management tool provides role-based access and permission settings.
Wrapping Up
However, these are just some generic guidelines that typically work for any good social media management tools. These are the features that should be there and mostly required by enterprise-level businesses.
While this is just a yardstick of reference, what works for you will be customizable. You will see that most SaaS companies offer custom pricing for enterprise tier. The reason is very practical, as most enterprise-level organizations might need additional security, support, and integrations besides the features they are getting.
So consider these factors carefully, and I hope you find what you are here for!
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