Community management software offers a range of features designed to help businesses monitor their online presence, engage with their audience, track customer-brand conversations, and analyze them.
Plus with modern community management platforms, you get built-in Automations, AI Insights and Triaging which heavily bring down operational costs and time spent.
Looking to adopt a new tool or switch from your existing one, you can check out the list of Top 10 Online Community Management Software.
What Is Community Management Software?
Community management is a collective effort to create a shared pool of current consumers, prospects, workers, social followers, and business partners to strengthen the sense of belonging and build relationships.
Community management software helps to create, host, and manage an online community for a company or brand. With robust community management platform, brands can maintain a functioning community.
The major benefits of community management tools include the following:
- Quick And Easy Access to Quality Feedback
- Grow Brand Loyalty
- Attract More Customers
- Metric-based Attribution
- Cost-effective Marketing
- Automated Accounts
- Reinforced Security
- Documentation Simplified
- Integration with major social platforms like X (former Twitter), Instagram, Facebook, Reddit, Snapchat, Quora, YouTube, Pinterest, LinkedIn
Statusbrew
With Statusbrew, you interact with your community by responding to their comments, mentions, messages, reviews and more all across social media & review platforms in one place.
Internal tags/labels will assist in organizing and filtering out your brand loyalists, influencers, or frequent customers.
Engage with your community on socials at scale with Statusbrew's unified social inbox. Start your free trial now!
Advanced Automation: Statusbrew lets businesses automatically hide, delete, and remove spam comments by creating custom rules that automate complex workflows. Users can tag conversations, add internal notes, assign a conversation to a particular team member, add priority status to address the conversation, and even assign an owner to the conversation.
Analyze community insights: Statusbrew provides analytics and insights to help users understand their community better. It allows users to track engagement rates, sentiment analysis, and demographics, which can help in creating targeted content and improving the overall community management strategy.
Listen, Interact, and Manage
With the Brand Keyword Inbox, you can monitor conversations on X (Twitter), Reddit, and Instagram based on keywords and hashtags. This will help you tap into brand-building opportunities. You can set customized notifications for any conversations with specific phrases or sentiments, which can be auto-routed to your team, enabling them to take action to secure your brand's reputation.
Statusbrew Key Integrations
Facebook, Instagram, TikTok, LinkedIn, X (Twitter), Reddit, YouTube, Pinterest, Google Business Profile, WhatsApp, App Store, Play Store
Pricing
- Standard: $129.00 /mo
- Premium: $229.00 /mo
- Enterprise: Custom pricing
What Our Customers Like About Us
Sticker Mule (@stickermule - 422K followers) uses Statusbrew to keep track of all the messages, comments (including Facebook & Instagram ads) and community mentions across social. They are able to save a lot of time with automations and easy collaboration with community managers & the marketing team.
Get a Free demo of Statusbrew to see how it can work for your business
Khoros
Khoros enables businesses to host and control peer-to-peer interactions where customers can get help, gain knowledge, and share experiences. Khoros is one of the oldest community management platforms in the market.
Benefits Of Using Khoros
- By hosting genuine dialogues on the digital property, Khoros enables companies to increase their visibility and provide peer approval.
- Establish a hub with Khoros where users can connect with subject matter experts, learn, and get questions answered wherever they are.
- Develop sizable, vibrant communities using the content management, analytics, and experience of Khoros Communities, which offers tangible company value through increased customer acquisition, retention, and growth.
Khoros Community Management Features
- Content moderation
- Customizable branding
- Reports and analytics
- Gamification
- Content syndication
Khoros Key Integrations
- TikTok
- YouTube
Pricing
Custom
Brand24
Brand24 mentions feed keeps you informed with real-time updates about what people are saying about your brand. You can track the frequency of discussions about your brand using the discussion volume chart and measure public sentiment with Brand24’s sentiment analysis. Managing negative feedback is impo for social media community management, and Brand24 simplifies this process.
Benefits Of Using Brand24
- Helps identify sudden changes in the volume of discussion about your brand.
- Assists in pinpointing industry influencers.
- Provides insights into the sentiment of mentions (positive, negative, neutral)
- Customizable alerts inform you of changes in discussion volume or sentiment
Brand24 Community Management Features
- Real-Time engagement
- Influencer identification
- Sentiment tracking
- Custom alerts
- Data analytics
- Advanced filtering
Brand24 Key Integrations
- TikTok
- YouTube
- Telegram
Pricing
- Individual: $79.00 /mo
- Team: $149.00 /mo
- Pro: $199.00 /mo
- Enterprise: $399.00 /mo
NapoleonCat
NapoleonCat is a social media management tool that instantly compiles your social media messages, reviews, and comments. All of these conversations may be responded to by community managers from a single dashboard called Social Inbox.
Benefits Of Using NapoleonCat
- Automated responses to repetitious queries are provided via pre-made templates.
- When specific terms or URLs (like those on your competitors' websites) are detected, spam messages are immediately buried.
- Based on a list of disparaging words, offensive remarks are immediately removed.
- With the aid of NapoleonCat, you may search the web for mentions and entries related to your brand.
- Make sure you are aware of what is trending. You can track all the timelines you want using TweetDeck's helpful dashboard.
NapoleanCat Community Management Features
- Response tracking
- Comment moderation
- User-friendly Social Inbox
- Auto-moderation feature
NapoleonCat Key Integrations
- Google My Business
- YouTube
- Messenger
Pricing
- Standard: $25.82 /mo
- Pro: $63.31 /mo
Agorapulse
Agorapulse's community management features include one social inbox, collaboration, and social media listening. They are well known for their Boolean targeting feature. They offer both web and app interfaces to manage your community.
Benefits Of Using Agorapulse
- You can review, assign, reply, or tag comments easily.
- Agorapulse's one inbox captures organic/paid post comments, mentions, private messages, and reviews chronologically.
- Be aware of key discussions taking place regarding your brand using their social media monitoring features.
- By responding to consumer inquiries quickly, you may deliver exceptional customer service.
- Watch for comments as they come in on social media sites like Facebook and Instagram to ensure a prompt response to compliments and criticism.
Agorapulse Community Management Features
- Monitoring conversations
- Customer segmentation
- Content management
- Reporting and analytics for posts scheduling
Agorapulse Key Integrations
- TikTok
- YouTube
Pricing
- Pro: US$79/mo
- Premium: US$199/mo
Sociality
From a single dashboard, marketing professionals can manage their social presence on Sociality.io. The tool comes really handy for Community Managers by enabling them to create and save reply templates and get back to messages and user comments instantly.
Benefits Of Using Sociality Community Management Tool
- Engage with cross-network audiences. Manage every social media interaction from one Unified inbox.
- Automate the publication of the material. You can plan, handle, and schedule social media updates as a team.
- Easily track social media stats. Utilize sophisticated reports to guide strategy.
- Analyze the brand's health. Pay attention to ongoing conversations on social media and the web to get valuable ideas.
Sociality Community Management Features
- Automated responses to customer queries
- Social listening
- Monitoring online reviews
- Reports with social KPIs
- Competitor analysis
Sociality Key Integrations
- TikTok
- YouTube
Pricing
- Pro: $99/mo
- Business: $199/mo
- Enterprise: Custom price
Gainsight
Gainsight is a customer success platform that helps businesses simplify customer onboarding, retention, support, and workflow management processes. It analyzes the customer journey across multiple channels and provides data on how to improve their customer experience.
Benefits Of Using Gainsight
- Create and track customer success plans.
- Track customer interactions across different channels
- Create and send targeted marketing campaigns to your customers
- Track their progress towards their customer success goals.
- Send short video messages to your customers.
- Easy to use and customizable.
Gainsight Community Management Features
- Account planning
- Interaction tracking
- Targeted campaigns
- Alerts
- Goal management
- Video messaging
Gainsight Key Integrations
- HubSpot
- Microsoft Dynamics
- Salesforce
- SAP CRM
- Slack
- Google Analytics
- SurveyMonkey
Pricing
Pricing is revealed upon submitting a request form.
Sprout Social
Sprout Social is a full-service social media management platform that offers different features for community management. These features include a centralized inbox for all social media conversations, team collaboration, automated workflows, detailed reporting, and listening tools.
Sprout Social’s community management features help you strengthen your relationships with your customers, improve your customer service, and protect your brand reputation.
Benefits Of Using Sprout Social
- A centralized location to collect all your social media engagement, including mentions, messages, and reviews.
- Collaborate with team members on social media management tasks.
- Automate workflows, such as responding to negative reviews or sending out social media broadcasts
- Provides detailed reporting on your social media management activity.
- Track what people are saying about your brand and product online.
Sprout Social Community Management Features
- A centralized inbox for all social media conversations
- Team collaboration
- Automated workflows
- Detailed reporting
- Social listening tools
Sprout Social Key Integrations
- Google My Business
- YouTube
- Messenger
- TikTok
Pricing
- Standard: $249 per month
- Professional: $399 per month
- Advanced: $499 per month
- Enterprise: Custom
Circle
Circle is a comprehensive platform designed for building and managing vibrant online communities. Launched in 2019 by former Teachable designer Sid Yadav, Circle has quickly become a go-to choice for over 8500 community and course creators, including solopreneurs, online course creators, YouTubers, influencers, and branded communities.
Benefits Of Using Circle
- Extensive feature set for creating online courses and communities
- Native live streaming and event planning capabilities
- Integration with third-party apps
- User-friendly interface
- Customizable community spaces
- Mobile apps for iOS and Android
Circle Community Management Features
- Community dashboard for centralized management
- Customizable community spaces for various content types
- Integrated course builder for online course creation
- Event builder for scheduling and managing online or offline events
- Native live streaming for engaging with community members
- Detailed analytics for monitoring community engagement and performance
- Automated workflows for efficient community management
- Paywall options for monetizing communities and courses
Circle Key Integrations
- Zapier for connecting with 15 third-party apps
- Code snippets for adding JavaScript and using tools like Google Analytics
- Embedded widgets to integrate community features into external websites
- Comprehensive API for creating custom apps and further external tool integration
- Single Sign-on (SSO) for seamless member access across multiple platforms
Pricing
Circle provides four pricing plans, each offering a 14-day trial.
- Professional: $89 per month
- Business: $199 per month
- Enterprise: $360 per month
Mighty Networks
Mighty Networks provides a holistic, all-in-one platform designed to empower creators with intuitive, interactive tools for building vibrant communities. Its suite includes elegant and responsive online courses, live streaming, event management, and much more, all customizable under your brand. Available across the web, iOS, and Android, it ensures your Mighty Network is accessible anywhere, at any time.
Benefits Of Using Mighty Networks
- Ranked #1 in community management software by G2
- Offers the highest customer satisfaction score of 90
- An intuitive platform
- Simplifies administration
Mighty Networks Community Management Features
- Dynamic, customizable Spaces for diverse community activities
- Integrated membership subscriptions, online courses, and live streaming
- Direct and group messaging for community interaction
- Livestreaming capabilities
- Comprehensive event tools with one-click Zoom scheduling
- Native applications
Mighty Networks Key Integrations
- Mighty Co-Host™ is an AI engine for creating landing pages
- ConvertKit integration for efficient email marketing and subscriber management
- Detailed analytics
Pricing
- Courses: $99 per month
- Business: $179 per month
- Path-to-Pro: $360 per month
- Mighty Pro: Custom
Choose Your Community Management Software
The best community management software helps you to build an online community that is responsive and scalable, safe and secure, feature-rich and brimming with monetization opportunities. It’s also easy to use, affordable, customizable, and can integrate all your social media marketing efforts along with other apps.
Statusbrew is one tool that checks all of these boxes while fulfilling the primary function of creating a safe and engaging online community. Book a FREE demo today to build & grow your dream community!
Statusbrew is an all-in-one social media management tool that supports Facebook, Instagram, Twitter, LinkedIn, YouTube, and even Google My Business.
FAQs
What are community management tools for social media?
The top social media community management tools are Statusbrew (for managing and moderation conversations at scale), Brand24 (for powerful social listening) & Khoros (for insights to optimize your community strategy.).
What is the cost of community management software?
The primary purpose of community management platforms is to establish an online forum for people (community members) to have fruitful conversations. Community members can express their ideas, concerns, and views.
The cost depends on the list of features you expect to have. It starts from $33 per month. Ranges from $800 to $20,000 per year.
Which is the best community engagement tool?
Statusbrew is the best community engagement tool for social media. To help companies and agencies receive the highest return on investment for their social media efforts, Statusbrew is a complete social media marketing and management platform for publishing content, monitoring conversations, increasing ratings, and reporting.
Explore the Statusbrew range of social media tools
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