What To Do If A Report Is Slow Or Crashes Your Browser?

If a Statusbrew report loads slowly, freezes or crashes your browser, a few common causes are easy to fix on your end. Try these fixes in order, starting with the quickest.

Shorten The Reporting Period

The date range picker open at the top right of a report, with the Range list showing Yesterday, Last 7 days, Last 30 days, Last 90 days, This week, Last week and This month

Large date ranges pull much more data. If your report spans 90 days or more, switch to a shorter period, such as the last 30 days.

Open your report from Reports.
Click the date range at the top right of the report.
In Range, pick a shorter option such as Last 7 days or Last 30 days, or choose your own dates on the calendar.

Tip: A long range with daily data returns many rows for every widget. For example, 6 months by day can return hundreds of rows per widget. A shorter range, or monthly instead of daily data in the widget, loads much faster.

Reduce The Number Of Data Sources

Reports with many connected profiles load more data per widget. Remove the profiles you don't need for this report.

Click the profile icons next to the report title. The Manage data sources and filters window opens.
Under Data sources, click the x next to each profile or network you don't need.
Click Save. The report reloads with fewer data sources.

Remove Unused Widgets

Each widget is a separate data query. A report with 30 or more widgets is much heavier than one with 10, especially large template-based reports. Remove the widgets you don't use.

Hover over a widget and click More (three dots).
Select Delete widget.

Note: For table and card widgets, you can limit the rows instead of deleting the widget. Edit the widget and choose how many rows it shows under Select max rows to display.

Clear Your Browser Cache And Cookies

Stale cached data can make reports behave unpredictably. Clear your browser's cache and cookies, then reload the report.

The steps vary by browser. Search "clear cache" with your browser's name for instructions.

Reset Statusbrew Local Storage

If clearing your browser cache doesn't help, reset Statusbrew's local storage. It removes cached UI data for the app and doesn't touch your account, reports or data.

Click your profile avatar at the bottom left of your Statusbrew dashboard.
Select Your account.
Select Advanced settings from the left nav.
Under Reset local storage, click Reset local storage.

Note: You may need to log back in to your space after the reset. Your account, reports and data are not affected.

Update Your Browser

Reports use modern web technologies that need an up-to-date browser. Statusbrew supports the latest versions of Chrome, Firefox, Safari and Edge. See Supported Browsers.

Close Unused Browser Tabs

Browser tabs share memory. Closing unused tabs when a data-heavy report is open can noticeably improve performance.

What Happens After

Shorter date ranges, fewer data sources and fewer widgets mean less data to load, so the report opens and redraws faster.
Clearing the cache or resetting local storage only affects your browser. Your reports, widgets and data sources stay as they are.

FAQs

My Report Is Still Slow After Trying Everything Above. What Should I Do?

Open the report in a different browser to rule out a browser-specific issue. If the problem continues in every browser, it may be a bug. Report it through the chat icon in your dashboard or email support@statusbrew.com.