Export all comments and DMs to CSV (Inbound Message Report)

Engage's Inbound Messages report lists inbound conversations that you can download as a CSV (Excel) file.

This feature is available on all plans.

Admins, Primary Owners, Owners , and users with View Analytics Reports permission for a particular profile/ profile group can access the report.

Steps to download in CSV format

• Go to Reports .

• In the Reports section on the left, click Inbound Messages at the bottom.

Click to view the 200 most recent conversations and check the following:

• Date

• Profile

• Type

• Message

• Contact

To export all comments and DMs, click Export CSV.

If you want to filter comments to a specific data source, conversation type, language, etc., follow the steps below.

1. Select the social media profile you want to retrieve data from.

2. Click Add Filter to display filtering options.

• Network

• Message type

• Sentiment

• Actor

• Language

• Star Rating

• Is Hidden

• Is Deleted

• Is Brand Message

• Is Paid Engagement

• UTM campaign

• Tag

3. Select the period for which you want to extract data.

4. Click Export CSV.

This completes the download in CSV file format.