How to export all comments and DMs to CSV (Inbound Message Report)

Engage's Inbound Messages report lists inbound conversations that you can download as a CSV (Excel) file.

This feature is available on all plans.
Admins, Primary Owners, Owners, and users with View Analytics Reports permission for a particular profile/ profile group can access the report.

Steps to download in CSV format

Go to Reports .
In the Reports section on the left, click Inbound Messages at the bottom.

Click to view the 200 most recent conversations and check the following:

Date
Profile
Type
Message
Contact

To export all comments and DMs, click Export CSV.

If you want to filter comments to a specific data source, conversation type, language, etc., follow the steps below.

1. Select the social media profile you want to retrieve data from.

2. Click Add Filter to display filtering options.

Network
Message type
Sentiment
Actor
Language
Star Rating
Is Hidden
Is Deleted
Is Brand Message
Is Paid Engagement
UTM campaign
Tag

3. Select the period for which you want to extract data.

4. Click Export CSV.

This completes the download in CSV file format.

FAQs

Can I Export Ad Comments?

Yes. Use the Is Paid Engagement filter under Add Filter before exporting. This will surface comments from your paid/boosted posts in the CSV.

Can I Export Comments From Prior Months?

Yes. Use the date picker at the top of the Inbound Messages Report to select a custom date range covering the months you need, then click Export CSV.

The Report Only Shows 200 Conversations. Will the CSV Export All of Them?

Yes. The report displays the first 200 conversations. To view the complete list, export the report as a CSV. The export includes 10,000 (max.) conversations for the selected date range and filters.