Statusbrew Billing, Payments & Subscription FAQs

In this article, you'll find answers to frequently asked questions about your Statusbrew account and subscription.

For any additional queries regarding Billing and Subscription, our Sales Team will be your first point of contact.

1. Can I have a free trial?

Yes, you can start your free premium trial when you subscribe to any of our plans. The free trial lasts 7 days for the Lite and Standard plans and 14 days for the Premium plan. No credit card is required to start the trial.

Start your free trial here.

2. Can I change the plan when I am subscribed to another plan?

You can switch to a different Statusbrew plan at any time, whether during your trial or active subscription. See our step-by-step guide on Change Your Plan.

3. Will I be charged at the end of my free trial?

No. You will not be charged anything if you have a cardless free trial.

If you cancel your subscription before your trial period gets over and you have card details linked with Statusbrew, you won’t be charged anything.

4. What are my payment options?

Currently, we only accept payments by credit cards and some debit cards (in the U.S. only). All our payments are processed securely via Stripe, and we do not store any credit card information.

5. Where can I find my Invoices?

Statusbrew maintains a complete record of all your purchase history. You can easily access all your invoices containing Charge ID, Date, and Amount Charged by going to Billing > Past Invoices from the left sidebar.

Find more information in this article.

6. How can I update my Billing Details?

You can update your billing details by going to Billing > Customer details from the left sidebar. See our step-by-step guide on Update Company Name, VAT, or GST on Invoice.

7. How can I update my Credit Card details?

Follow these steps:

1. From the Statusbrew dashboard, go to Billing.

2. Select Manage from the left sidebar.

3. In the Manage subscription window, select Update card in the Payment details section.

4. Make changes to your card details and click Update.

8. If I cancel my subscription, am I eligible for a refund?

Statusbrew has a strict no-refund policy. If you cancel your subscription, you won't be charged for the next billing period. However, no refund will be issued, and you will be able to use the premium features for the current billing period you have already been charged for. Know more about Statusbrew's Terms of Service.

9. How Do I Upgrade Or Downgrade An Existing Subscription Plan?

Statusbrew makes it easy to adjust your subscription as your needs change. You can switch plans at any time (even during your trial). See our step-by-step guide on Change Your Plan.

10. What happens when I archive groups or team member seats on an Annual Enterprise contract?

When on an Annual Enterprise contract, archiving groups (for agencies) or team members will raise a credit against the same, which would be utilized in the next payment.

The credit amount varies as per the price defined in your contract and the remaining period in your billing cycle.

Please get in touch with your dedicated Account Manager or our support team for details specific to your account.

11. Can I purchase more profiles and team members but stay in the same plan?

Yes, you can add additional user and profiles seat to your exisiting plan as add-ons. Learn how in our article on How To Increase My User And Profile Seats.

12. How Do I Cancel My Account Subscription?

If you no longer need Statusbrew, you can cancel your subscription anytime. Learn the process in our article on Cancel Your Subscription.

13. Can I pause my subscription?

While we do not provide an option to pause the subscription from the user end, we would like to help you by understanding your need and do our best to accommodate it.

Please share your reason to pause your subscription with your dedicated account manager or get in touch with us over the in-app live chat.

14. Do you offer a nonprofit discount?

We offer a flat 50% discount on all our plans for nonprofit organizations! The thought of playing even a small part in your journey fills us with joy.

You can get set up with a nonprofit discount in two easy steps:

1. Grab a copy of your nonprofit documentation

2. Submit your nonprofit request here

We accept any official documentation that supports your nonprofit status. This will vary depending on the country you live in. For example, US customers can submit a 501(c)(3) document, while UK customers can submit their registered charity number.

Not sure what this looks like for your country? Here are some examples of documentation we will accept:

• An official document stating that your organization is not a “for-profit” organization

• An official document stating that your organization is exempt from tax