Statusbrew Billing, Payments & Subscription FAQs
This article will help you understand all things billing at Statusbrew. From making a payment to upgrading your subscription, we’ve got you covered.
For any additional queries regarding Billing and Subscription, our Sales Team will be your first point of contact.
Below are the frequently asked questions listed to help troubleshoot issues with the Statusbrew account and Subscriptions.
1. Can I have a free trial?
Yes, you can start your free premium trial when you subscribe to any of our plans. The free trial lasts for 7 days for the Lite and Standard plans and 14 days for the Premium plan. No credit card is required to get the trial started.
Start your free trial here.
2. Can I change the plan when I am subscribed to another plan?
You can switch plans at any time (even during your trial). Pick the plan that you feel is the best fit for you or your company.
You will have to enter your card details If you wish to upgrade your plan during your free trial.
Here's how you can upgrade to another plan:
Go to Statusbrew Home and click on Billing
From the left-side nav choose Manage and click on the Upgrade Now button
Choose the plan you want to subscribe to and customize it accordingly
Now, update your payment credentials and complete the purchase
3. Will I be charged at the end of my free trial?
No. If you have a cardless free trial you will not be charged anything.
[[toc:blue]] If you cancel your subscription before your trial period gets over and you have card details linked with Statusbrew, you won’t be charged anything.
4. What are my payment options?
Currently, we only accept payments by credit cards and some debit cards (in the U.S. only). All our payments are processed securely via Stripe, and we do not store any credit card information.
5. Where can I find my Invoices?
Statusbrew maintains a complete record of all your purchase history. You can easily access all your invoices containing Charge ID, Date, and Amount Charged.
Here's how you can find your billing Invoices:
Open Statusbrew Home, and click on Billing
Click on the Past Invoices from the left nav
You’ll now be able to see your Billing details along with the Invoices
6. How can I update my Billing Details?
To update the billing details for your Statusbrew account, follow these simple steps
Open Statusbrew Home and click on Billing
Now click on Past Invoices and click on Edit Details in front of the Billing Details section
Fill in all the details and click Update
Once you're done updating the details, you can click on View Details in the Invoices list
You will be now re-directed to our partner site Stripe where you can view your complete billing details
To get a detailed invoice, click on the Download as PDF option
7. How can I update my Credit Card details?
You can easily update your Credit Card details by following these simple steps.
Open Statusbrew Home and click on Billing
From the left-side nav choose Manage and click on the Update card button under Payment Method
Update your credit card details in the dialog and click on Update
8. If I cancel my subscription, am I eligible for a refund?
Statusbrew has a strict no refund policy. If you cancel your subscription, you won't be charged for the next billing period. However, no refund will be issued, and you will be able to use the premium features for the current period you have already been charged for. Know more about Statusbrew's Terms of Service.
9. How Do I Upgrade Or Downgrade An Existing Subscription Plan?
You can easily change your existing subscription plan by following these simple steps.
Open Statusbrew Home and click on Billing
From the left-side nav choose Manage
Under the Billing Cycle section, click on the Adjust Plan button
You can now switch your Plan or choose to pay Monthly or Yearly
Read about our various subscription plans to choose which plan suits you best
If you upgrade to a higher subscription plan, you’ll only be charged the difference between two plans for the remaining period of the current billing cycle, without changing your billing cycle.
If you downgrade from higher to a lower plan, your leftover subscription credit will be carried over in your next subscription payment, and it would be adjusted to the next billing cycle's premium. Once your credit becomes zero, you would be charged as per the subscription cost of the plan you downgraded to.
10. What happens when I archive groups or team member seats on an Annual Enterprise contract?
When on an Annual Enterprise contract, archiving groups (for agencies) or team members will raise a credit against the same, which would be utilized in the next payment.
The credit amount varies as per the price defined in your contract and the remaining period in your billing cycle.
Please get in touch with your dedicated Account Manager for details specific to your account.
11. Can I purchase more profiles and team members but stay in the same plan?
Yes, you can. If you wish to add more users or profiles in your current plan, you can easily purchase an additional license of the same plan. Contact our Sales Team to learn more.
12. How Do I Cancel My Account Subscription?
To cancel your account subscription, the Primary Account Owner needs to follow the steps listed below.
Open Statusbrew Home and click on Billing
From the left-side nav choose Manage
Under the Billing Cycle section, click on Cancel subscription
On the next screen, you’ll be asked to give a reason for canceling your subscription
Once you enter the reason for cancellation and click Complete cancelation, your subscription will be canceled
If you cancel your subscription, you won't be charged for the next billing period. However, no refund for the existing remaining period will be issued and you will be able to use the premium features for the current period you have already been charged for.
13. Can I pause my subscription?
While we do not provide an option to pause the subscription from the user end, we would like to help you by understanding your need and do our best to accommodate it.
Please share your reason to pause your subscription with your dedicated account manager or get in touch with us over the in-app live chat.
14. Do you offer a nonprofit discount?
We offer a flat 50% discount on all our plans for nonprofit organizations! The thought of playing even a small part in your journey fills us with joy.
You can get set up with a nonprofit discount in two easy steps:
Grab a copy of your nonprofit documentation
Submit your nonprofit request here
We accept any official documentation that supports your nonprofit status. This will vary depending on the country you live in. For example, US customers can submit a 501(c)(3) document, while UK customers can submit their registered charity number.
Not sure what this looks like for your country? Here are some examples of documentation we will accept:
An official document stating that your organization is not a “for-profit” organization
An official document stating that your organization is exempt from tax