Statusbrew Billing, Payments & Subscription FAQs
In this article, you'll find answers to frequently asked questions about your Statusbrew account and subscription.
For any additional queries regarding Billing and Subscription, our Sales Team will be your first point of contact.
Can I have a free trial?
Yes, you can start your free premium trial when you subscribe to any of our plans. The free trial lasts 7 days for the Lite and Standard plans and 14 days for the Premium plan. No credit card is required to start the trial.
Start your free trial here.
Can I change the plan when I am subscribed to another plan?
You can switch to a different Statusbrew plan at any time, whether during your trial or active subscription. See our step-by-step guide on Change Your Plan.
Will I be charged at the end of my free trial?
No. You will not be charged anything if you have a cardless free trial.
If you cancel your subscription before your trial period gets over and you have card details linked with Statusbrew, you won’t be charged anything.
What are my payment options?
Currently, we only accept payments by credit cards and some debit cards (in the U.S. only). All our payments are processed securely via Stripe, and we do not store any credit card information.
Where can I find my Invoices?
Statusbrew maintains a complete record of all your purchase history. You can easily access all your invoices containing Charge ID, Date, and Amount Charged by going to Billing > Past Invoices from the left sidebar.
Find more information in this article.
How can I update my Billing Details?
You can update your billing details by going to Billing > Customer details. See our step-by-step guide on Update Company Name, VAT, or GST on Invoice.
How can I update my Credit Card details?
Follow these steps:
From the Statusbrew dashboard, go to Billing.
Select Manage from the left sidebar.
In the Manage subscription window, select Update card in the Payment details section.
Make changes to your card details and click Update.
If I cancel my subscription, am I eligible for a refund?
Statusbrew has a strict no-refund policy. If you cancel your subscription, you won't be charged for the next billing period. However, no refund will be issued, and you will be able to use the premium features for the current billing period you have already been charged for. Know more about Statusbrew's Terms of Service.
How Do I Upgrade Or Downgrade An Existing Subscription Plan?
Statusbrew makes it easy to adjust your subscription as your needs change. You can switch plans at any time (even during your trial). See our step-by-step guide on Change Your Plan.
What happens when I archive groups or team member seats on an Annual Enterprise contract?
When on an Annual Enterprise contract, archiving groups (for agencies) or team members will raise a credit against the same, which would be utilized in the next payment.
The credit amount varies as per the price defined in your contract and the remaining period in your billing cycle.
Please get in touch with your dedicated Account Manager or our support team for details specific to your account.
Can I purchase more profiles and team members but stay in the same plan?
Yes, you can add additional user and profiles seat to your exisiting plan as add-ons. Learn how in our article on How To Increase My User And Profile Seats.
How Do I Cancel My Account Subscription?
If you no longer need Statusbrew, you can cancel your subscription anytime. Learn the process in our article on Cancel Your Subscription.
Can I pause my subscription?
While we do not provide an option to pause the subscription from the user end, we would like to help you by understanding your need and do our best to accommodate it.
Please share your reason to pause your subscription with your dedicated account manager or get in touch with us over the in-app live chat.
Do you offer a nonprofit discount?
We offer a non-profit discount to organizations with a 501(c)(3) status. The thought of playing even a small part in your journey fills us with joy.
You can get set up with a nonprofit discount in two easy steps:
Grab a copy of your nonprofit documentation
Submit your nonprofit request here
Not sure what this looks like for your country? Here are some examples of documentation we will accept:
An official document stating that your organization is not a “for-profit” organization
An official document stating that your organization is exempt from tax
How do the plan costs change while switching between a monthly and a yearly subscription?
To check how your cost changes when switching from monthly to yearly billing, or vice versa, go to Billing > Manage plan. Then select Billed monthly or Billed yearly, choose your plan, review your add-ons, make any changes, and proceed to Review Purchase.
On the Review Purchase screen, you will see the updated billing details before completing the purchase.
Add-ons such as extra users, profiles, and web listening are billed at a lower effective cost on yearly billing, and any billing change is applied on a prorated basis.
What is the cost of adding users or profiles under an Enterprise plan?
If you are on an Enterprise plan, the cost of adding a user or profile is custom. To check the exact cost, go to Billing > Manage Add-ons.
There, you can select the number of users or profiles you want to add and see the applicable pricing.
What is Agency or multiple channel/profile pricing?
If you are an agency managing multiple social channels or profiles, Statusbrew offers custom pricing based on the number of profiles you plan to manage and the total number of users. To get exact pricing, share your profile count and team size with the Statusbrew team.
Salesforce/Hubspot Add-On
Salesforce and HubSpot integrations are included in the Enterprise plan.
If you're on the Premium plan, you can access these CRM integrations by adding the CRM Add-on to your subscription.
The CRM Add-On costs $300 per month on monthly billing or $200 per month on yearly billing.
To enable the CRM Add-on for your account, let our team know here in chat or email our sales team at sales@statusbrew.com.
If you have questions about pricing or which plan is right for you, ask to speak with our support team.
What is the Team Activity Logs add-on cost?
Team Activity Logs are included in our Enterprise plan by default.
If you're on the Premium plan, you can add Team Activity Logs as an add-on for $79 per month. This gives you visibility into what actions team members are taking across your Statusbrew workspace.
To add this feature to your Premium plan, let us know here. We'll help you enable the addon and update your billing accordingly.
What is the Review App/Reputation Management add-on cost?
Review Apps support varies by plan.
If you're on the Enterprise plan, you get full Review Apps support included. This covers Trustpilot, Google Play Store, and Apple App Store reviews.
If you're on the Premium plan, you can add Review Management for $100/month. This unlocks the same platforms: Trustpilot, Play Store, and App Store.
Google and Facebook Reviews are available on all plans starting with Standard. You don't need any add-ons for either of these platforms.
If you're on Standard or Premium and want to manage app store or Trustpilot reviews, you'll either need to upgrade to Enterprise or add the Review Management add-on to your Premium plan.
If you need help upgrading your plan or adding Review Management, ask to speak with our support team.
What is the Competitor add-on cost?
The Premium plan includes 15 competitor profiles by default.
If you need to track more competitors, you can purchase the Competitor Add-on for $30 per month. Each add-on gives you 15 additional competitor profiles. You can buy multiple units of this add-on depending on how many extra profiles you need.
For example, if you need 30 extra profiles, you'd purchase 2 add-on units (2 × $30 = $60/month).
Enterprise customers have custom competitor profile limits based on their specific contract. If you're on an Enterprise plan, check your agreement or contact your account manager for your limit.
If you have questions about which add-on configuration is right for your team, ask to speak with our support team.
Why does my plan show more connected profiles than I need, and how can I remove the extras?
If you see extra connected profiles and do not want to pay for them, go to Billing → Manage Add-ons and remove the profiles you no longer need. This will help ensure you are paying only for the profiles you want to keep connected.