What Is A Space?
A Space is a dedicated environment within your Statusbrew organization for managing social media activity for a specific brand, client, or team.
Who Can Do This
Only Primary Owners and Owners can create and manage Spaces. Admins and Regular Users can access the Spaces they've been added to, but cannot create or delete them.
Spaces are available on all Statusbrew plans.
What Is a Space
A Space sits inside an Organization. Think of the Organization as the container and Spaces as the rooms inside it.
Each Space operates independently with its own:
Social profiles
Tags
Team Inboxes and Views
Rules and automations
Contacts and custom fields
Reports
Data does not cross Space boundaries. A team member in Space A cannot see anything in Space B unless they've been explicitly added to it.
One social profile cannot be connected to multiple Spaces. Profiles are Space-specific.
User Groups are the exception. They're created at the Organization level and shared across all Spaces. If a user belongs to a User Group added to a Space, they inherit that group's access permissions for that Space.
When Should You Create Multiple Spaces
Create a new Space when you need hard data separation between two entities. Common scenarios:
You're an agency onboarding a new client whose data must not mix with existing clients
A department or team needs its own inbox, rules, and reporting
You're managing sub-brands that operate independently with separate teams
Legal, compliance, or contractual requirements demand isolated environments
If you just need to organize profiles or control visibility within a team, Profile Groups and user permissions are usually enough.
When You Don't Need Multiple Spaces
Not every separation problem needs a new Space. These lighter-weight alternatives often cover it:
Keep certain conversations private: Restrict access to a profile or profile group, or create a Team Inbox with limited membership
Manage multiple branches in one region: Use branch-level profile groups and assign tags
Control what team members can see: Use user roles and permissions
Share posts selectively: Use per-post sharing settings
How to Create a Space
A default Space is created automatically when you sign up, named after your account.
You can rename it anytime, update a Space's name, logo from Settings → Space settings.
To create additional Spaces, see Create a Space.
Reusing Work Across Spaces
Starting a new Space doesn't mean starting from scratch.
Reports
When duplicating a report, you can choose which Space the copy gets created in. Create a report once in your main Space and roll it out to every client Space without rebuilding.
Go to Reports → open the report → click (three dots) → Duplicate report → select the destination Space → select the data sources from that Space → click Duplicate report.
Tags
When creating a tag, you can set its scope to Global (available across all Spaces) or Space (available in a single Space).
Only Primary Owners and Owners can set a tag to Global. Admins are scoped to the Spaces they have access to, so the Global option does not apply to their role.
Duplicating reports and setting tags to Global scope is especially useful for agencies onboarding a new client or enterprises rolling out a new regional Space with a standardized setup.
Moving Profiles Across Spaces
You cannot move a profile from one Space to another directly from the interface. You have two options.
Do it yourself
Remove the profile from the current Space
Switch to the destination Space
Reconnect the profile there
When you move a profile manually, you will permanently lose all scheduled posts, drafts, conversations, and tagging history associated with that profile in the original Space. Reporting history is preserved.
Let the support team do it
If you've just connected profiles to the wrong Space, or if you're an agency that accidentally added all client profiles into one Space, reach out to Statusbrew support via live chat. The team can move profiles across Spaces for you.
Even when support handles the move, the same data loss applies: scheduled posts, drafts, conversations, and tagging history will not carry over. Reporting history is preserved.
FAQs
Can a Social Profile Be Connected to More Than One Space?
No. Each social profile can only be connected to one Space at a time. If you need a profile managed in a different Space, remove it from the current Space first, then reconnect it in the destination Space.
Can the Same Team Member Be in Multiple Spaces?
Yes. A user can be added to as many Spaces as needed, with a different role in each. For example, the same person can be an Admin in your main brand Space and a Regular User in a client Space.
Do Owners Have Access to All Spaces Automatically?
Yes. Primary Owners and Owners have default access to every Space in the organization. They don't need to be added to individual Spaces.
Is Billing Separate per Space?
No. Billing is handled at the Organization level, not per Space. All Spaces under one Organization share the same subscription.
Can I Delete a Space?
Yes, but only Primary Owners and Owners can do it. You must remove all connected social profiles from the Space before deletion. The action is permanent and cannot be undone.
See Deleting a Space for the full steps.
What Happens to My Team When a Space Is Deleted?
Team members lose access to that Space immediately. Their accounts are not deleted. All data in the Space, including tags, rules, reports, macros, and conversations, is permanently deleted.
What's the Difference Between a Space and a Profile Group?
A Space is a full data boundary. Nothing crosses between Spaces unless explicitly shared. A Profile Group is an organizational layer within a single Space, useful for grouping profiles by platform, region, or function. Use Spaces for hard separation; use Profile Groups for flexible organization within one team.
Why Is My Space Showing as Locked?
A Space gets locked when you've exceeded the number of user seats or social profiles included in your current subscription plan. When this happens, you'll see a "space locked" message on your dashboard and won't be able to access any Statusbrew features until it's resolved.
To unlock your Space:
Go to Billing in your Statusbrew account
Click Manage Add-ons
Increase your user seats or profile slots as needed
Statusbrew automatically selects the add-ons required based on your current usage.
Only Primary Owners and Owners can access the Billing menu. If you don't have these permissions, ask your account owner to make the necessary changes.
If you need help, reach out to Statusbrew support via live chat.