Real-time Social Media Customer Care

Real Connections With Unified Brand Engagement

Delight your audience and respond to each query faster. Bring conversations about your brand from all social profiles into a unified inbox. Reach inbox zero easily.

Speed Up Your Response Time

Collaborate with your team effectively to respond to each conversation quickly. Turn your audience into brand loyalists and advocate customers.

One Inbox For All Your Conversations

Get all your conversations and messages over the entire social portfolio delivered right into a single inbox. Use advanced filters and conversation managing utilities to stay ahead in social engagement.

Quick & Effective Collaboration

Assign conversations to team members, leave internal notes, and track team activity. With collision detection, avoid sending duplicate replies. Get a clear picture of all social engagement quickly.

Automation For Moderation & Workflows

Hide, delete, and report organic & ad comments automatically. Set conversation assignments to team members. Create custom rules for automation in your inbox based on network, keywords, sentiments, and more.

Social CRM To Convert Your Audience

Get contextual information about your customers in your conversation screen. Enable your team to be equipped with the right details to convert more customers.

Instant & Dependable Notifications

Experience a notification system that notifies you instantly on the most convenient channel (for real-time responses). Slack, Mobile, Desktop, & Email notifications that can be customized to your needs.
 

Insightful Engagement Analytics

Understand your audience and your team. Understand the sentiments of your brand loyalists. Tune your team for maximum effectiveness. Gain access to the most important engagement KPI.

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