Social Media Engagement Platform For Enterprise
A fully customizable social media management platform that connects you to your customers and drives real results for your business.
WORKING WITH SOME OF THE BEST, USED DAILY BY 5157+ TEAMS
Social Media Engagement & Support
Respond to each customer query with the same diligence, increase their fondness for the product and turn them into brand advocates.
Automatic Conversation Assignment
Define rules based on various keywords, social profiles, and type that will be automatically assigned to different team members.
Agent Collision Detection
Avoid sending a duplicate response, get a real-time view of conversations being replied by other team members.
Insights To Team Performance
Get insights into conversations response time, the number of queries replied and peak traffic hours. Measure the individual performance of each team member against their designated SLA's.
Faster Response Time
Reply to common queries faster by saving canned, personalized replies and delight your customers.
Social Media Publishing
Manage your social teams efficiently, safeguard your social presence, meet regulatory requirements, create powerful content and delight your customers.
Configurable Publishing Workflows
Prevent unapproved, off-brand, or ill-timed content from being published with easy-to-configure discrete permissions and automated approval paths.
Effortless Campaign Management
View timeline of all the tasks along with upcoming deadlines. Manage campaigns effectively by adding tags, scheduling post on different time zones and measuring their performance.
Manage Digital Assets
Store all your brand's digital content at a common pool and maintain consistent visual identity in all the content posted online.
Discover, Segment And Nurture Leads
Find what people are saying about your brand or product, build real connections and reply to them instantly.
Listen To Conversations
Listen about campaign keywords, competitor's brand and product launch to track live conversations and monitor the trends.
Competitor Monitoring
Listen to your competitors' audience, engage with them and respond to every business opportunity immediately.
Achieve Higher Sales Numbers
Solve the social puzzle by getting the complete profile of your leads and add those leads to your favorite CRM tool.
Social Media ROI
Cut through the noise on Social, understand the real pulse of your audience with our social media analytics.
Build Custom Reports
Focus on the metrics that matter the most to you and create custom reports specific to your needs.
Understand Your Customers
Get insights into your customer's perception and understand their demography, behavior and brand loyalty.
Export Reports
Easily share your efforts across teams by downloading the reports in PDF or CSV format.
The Best Customizable Platform For Your Multi-Disciplinary Teams