Social Media Engagement Platform For Enterprise
A fully customizable social media management platform that connects you to your customers and drives real results for your business.
Platform That Scales With You
Bring your diverse social teams together at a single platform to seamlessly deliver social customer care, manage content curation and measure social ROI.
Nurture your ever-growing relationship with customers on social with great care and finesse. Delight them and turn them into your brand advocates.
Equip your team with tools that drive efficiency, reliability, and productivity. Enable them to reach to a broader audience, by making their everyday tasks hassle-free.
Analyze your efforts across social, measure how your customers react, how it impacts them and optimize your team's deliverance on metrics that matter.
Automatic Conversation Assignment
Define rules based on various keywords, social profiles, and type that will be automatically assigned to different team members.
Agent Collision Detection
Avoid sending a duplicate response, get a real-time view of conversations being replied by other team members.
Insights To Team Performance
Get insights into conversations response time, the number of queries replied and peak traffic hours. Measure the individual performance of each team member against their designated SLA's.
Faster Response Time
Reply to common queries faster by saving canned, personalized replies and delight your customers.
Analyze how people react to your campaign on social media. Understand their emotions and respond accordingly.
Configurable Publishing Workflows
Prevent unapproved, off-brand, or ill-timed content from being published with easy-to-configure discrete permissions and automated approval paths.
Effortless Campaign Management
View timeline of all the tasks along with upcoming deadlines. Manage campaigns effectively by adding tags, scheduling post on different time zones and measuring their performance.
Manage Digital Assets
Store all your brand's digital content at a common pool and maintain consistent visual identity in all the content posted online.
Listen To Conversations
Listen about campaign keywords, competitor's brand and product launch to track live conversations and monitor the trends.
Listen to your competitors' audience, engage with them and respond to every business opportunity immediately.
Achieve Higher Sales Numbers
Solve the social puzzle by getting the complete profile of your leads and add those leads to your favorite CRM tool.
Build Custom Reports
Focus on the metrics that matter the most to you and create custom reports specific to your needs.
Understand Your Customers
Get insights into your customer's perception and understand their demography, behavior and brand loyalty.
Easily share your efforts across teams by downloading the reports in PDF or CSV format.
For organizations that need additional security and support.
All the Professional Plan features
Separate client logins
Dedicated Account Manager
SAML Single sign-on support
Customized client onboarding
Personalized 1-1 team training