Fastest Inbox Experience
Our platform learns from your needs, making you work faster and simpler. It organizes the messages so you know exactly what to act on next.
Engage customers, drive revenue, and analyze performance across 10+ social, messaging & review channels.
Set up and start responding in minutes
View all conversations (organic/paid) from social, messaging, and review platforms in a single space. Auto-backfill all historic comments/ad comments.
- Respond quickly with saved, suggested & auto-replies.
- Hide and delete one or 100 comments with one click.
- Optimize how you work with a flexible, easy-to-use interface designed for speed.
While it organizes and prioritizes upcoming conversations
25+ Filtering options that can be used in any combination ("OR," "AND,""><, ""=," etc.). Choose what matters to you and put that on top! Or give the team the division they seek.
- AI Sentiment
- Campaign
- Keyword, Hashtags, & Phrases
- Type (Ad & Organic comments, Mentions, Reviews, Messages, etc)
- First Contact & Repeat Customers
And then let a Co-Pilot take over
With various conditions and actions, Statusbrew’s Rule Engine helps automate comment moderation, message routing, labeling, and so much more.
- Auto-hide all comments across your Facebook/Instagram pages with one click.
- Intensity-based moderation for toxic, offensive, or inappropriate comments.
- Automatically filter images, URLs, emails, phone numbers, emojis, and keywords.
Insightful Engagement Analytics
Quickly understand what’s happening across channels, dig into team performance and customer satisfaction, and use these insights for faster pivot.
Now with AI
Instantly summarizes conversations, personalizes replies, and —saving you time so you can deliver the support your customers love.
- Sentiment Detection with Intensity scores
- Adjust to your tone
- Translate to 10 languages
- Fix spelling
- Rephrase
- Expand
And a Companion App!
- Get notifications for the right conversations & activities.
- Quick tap/swipe conversation management.
The Complete Social Media Engagement Platform
Social Listening
Easily build queries to track conversations around key topics, competitors, and campaigns.
Powerful search
Search your Engage Inbox by keywords, tags, contacts, assignee, date range, and more.
CRM Integrations
Consolidate contacts from Salesforce/Hubspot and Statusbrew to give the team a single, integrated view of customer inquiries.
Review Management
Manage reviews from hundreds of locations in one single dashboard with smart filtering.
Communication Tools
Route notifications to the communicate platform of your choice with complete context.
Collision Detection
Quickly identify if multiple users are working on similar tickets to prevent overlapping.
Parent Child Tagging
Label conversations manually/automatically for better inbox organization and rich analytics.
AI Sentiment Analysis
Automated AI sentiment analysis, which can be used to filter or automate moderation.
Statusbrew allows us to manage our engagement across multiple markets efficiently. With our diverse range of languages (French, German, Spanish, etc), this tools helps divide and handle the interactions within each market effectively.
- Vladimir Trofimov (Community Manager)
